does stubhub refund cancelled events

Early last month, he paid $120 for two seats to the March 20 National Hockey League game between the Winnipeg Jets and the Minnesota Wild. The settlement will also end a multi-state investigation into StubHub's alleged refusal to provide customers with refunds for cancelled events, reports Law360. With offices in Birmingham, metro-Jackson, Mississippi, and the Alabama Gulf Coast, Christian & Small focuses on the areas of litigation and business, is a member of the International Society of Primerus Law Firms, and is the only Alabama-based member firm in the Leadership Council on Legal Diversity. 2023 Minnesota Public Radio. But StubHub responded by booting him from their ticket platform altogether, something experts say is a sneaky clause in StubHub's fine print. In the case of a canceled event, Ticketmaster will directly alert the buyer and refund your purchase. StubHub is an online ticket exchange that allows people to buy and sell live event tickets in a safe and guaranteed way Feedback Buy sports, concert and theater tickets on StubHub! StubHub updated their policy today. pic.twitter.com/onFRrGVh6S. Those will be paid out by the end of May. If you paid for something thats not being provided and material terms of that contract have not been met by the provider, youre entitled to your money back. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many customers, the company told The Associated Press. YouTubes privacy policy is available here and YouTubes terms of service is available here. These policies are subject to change, so please refer to the venue, team, or performer website for the latest requirements prior to your event. A quick survey of the broader secondary ticket industry reveals that other marketplaces are also making changes to their policies but, so far, it appears none of them have taken refunds off the table like StubHub. Emily Walsh. Are there rules to follow when attending an event? S&P Index data is the property of Chicago Mercantile Exchange Inc. and its licensors. We certainly hope they do. StubHub said it was the first in the ticket brokerage industry to offer the 120% credit and that so farabout 70% of its customers accepted the option. AZ, CO, CT, IL, IN, IA, KS, LA, (select parishes), MD, MI, NH, NJ, NY, OH, OR, PA, TN, VA, WV, WY, CA-ONT only.Eligibility restrictions apply. To learn more or opt-out, read our Cookie Policy. To enjoy unlimited access to our journalism, subscribe today. Theyre trying to tell people they either have to accept a voucher for a percentage more than the ticket price or theyre going to reschedule the event, he said. You do have to be careful not to agree to something you dont want, like a voucher for the future, because that could change your legal standing. The complaint contains several responses to StubHub's tweet about the changed policy from angry users to show they did not consider it convenient. StubHub suspended that policy in March 2020, following the mass . A copy of the Demand for Arbitration Consumer Arbitration Rules form is available for download from AAAs website[10] and a copy is appended to this article as Exhibit B, StubHub Article, Consumer Demand for Arbitration. and click the Request cash refund button on the appropriate credit. Opinion: StubHub's Urgent Peril and the Industry Response - TicketNews Prefer a cash refund instead? Its as simple as going down to your local Magistrate Justice and filing a simple one paragraph claim - I bought these tickets, the event was canceled, I cant get a refund. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. More: Stay up to date on all of MLives coronavirus coverage. Tap Tickets in the navigation bar at the bottom. But people want their cash back now. StubHub had drawn intense scrutiny and several lawsuits after an abrupt policy shift last spring, issuing only credits towards future ticket purchases on events that were cancelled due to the pandemic rather than cash refunds - with the exception of purchases made in states where law required cash refunds in such an event. We will process the refund to your original payment method within 5 days. Customerscomplained to the press andfiled lawsuits. Through my 2 plus hour phone conversations, I learned that the link to accept the tickets can also expire and the seller then has to be contacted and the whole . Need help getting refunds on canceled, postponed events? Here - WPXI Can I change, cancel, or get a refund for my tickets after - SeatGeek What you need to know about coronavirus in Wisconsin, Your California Privacy Rights / Privacy Policy. This material may not be published, broadcast, rewritten, or redistributed. This argument incorrectly assumes that StubHub has not already paid sellers for tickets that sold prior to the unprecedented wave of cancellations, or that all sellers have a net positive balance with StubHub. What resale sites like StubHub are doing to the price of your ticket, How much a Super Bowl ticket will cost you and how its changed, Lets do the numbers: The money spent on the Rio Olympics. But StubHub was the one that caused the grief," Farley told CBS2's Natalie Duddridge on Thursday. Irvine, CA 92606. This article is not here to tell you about how, in response to the COVID-19 virus outbreak, StubHub initially sent out a reassuring email to its customers that it would refund their ticket purchases for canceled events only to then update its policies a short time later to remove that very option. Farley said refunds should be a piece of cake. If you buy tickets on StubHub to an event that is canceled, you are covered by our FanProtect Guarantee. NO MORE REFUNDS. "When an event is canceled, you will receive a @StubHub coupon worth 120% of your original order. Instead of instituting responsible financial transaction policies, defendants made it their practice to pay ticket sellers before the event had occurred, exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was canceled and they could not promptly collect from sellers, the lawsuit in Wisconsin federal court said. 1:00 StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of. could be sentient says Microsofts chatbot feels like watching the A cruise company is making a big play for remote workers to sail around the world for just $30,000 a year, CA Notice at Collection and Privacy Notice, Do Not Sell/Share My Personal Information. Fax: 251.432.1700, Business Services and Commercial Litigation, Author: Bradley R. Hightower On Friday, April 3, he confronted a customer service supervisor with his hypothesis that StubHub did not have the liquidity to pay their outstanding sales. Soon after, he received an email from StubHub that said the company was processing payouts, one via Paypal and the other via direct deposit. Receive a coupon for 120 percent of your original. If an event is rescheduled or postponed, your ticket will be good for the new date. She says she called and chatted online with StubHub nine times from March 16 onward, after her home state went on lockdown and the event was canceled. Tickets bought through resale sites: For events that are canceled, StubHub, VividSeats and similar sites are giving out refunds just like Ticketmaster. [7] There is a provision in the Paragraph 22, Section C of the user agreement, titled Costs of Arbitration, which provides that in the event the arbitrator determines the claim(s) you assert in the arbitration to be frivolous, you agree to reimburse StubHub for all fees associated with the arbitration paid by StubHub on your behalf that you otherwise would be obligated to pay under the [AAA] Rules. But given Californias consumer-friendly laws that apply to any arbitration claim, including its ticket seller laws in Cal Bus & Prof Code Div. You cannot return tickets that you bought on StubHub, as StubHub does not sell any tickets itself. Just 21 days ago, online ticket exchange and resale company StubHub sent a reassuring email to their customers. See, If a team, venue, or event organizer relocates seats due to social distancing measures and the new seat doesn't match what the buyer originally purchased, the buyer, If the primary doesn't invalidate the seller's tickets and they drop the order, the seller will face consequences under our. Will I get a refund if a ticketed event is canceled because of coronavirus? If the event is canceled and not rescheduled, you will get a refund. But another major sticking point in all of this is event postponements, an entirely separate category of cases. If your event is canceled, StubHub says it will add a coupon worth 120% of your original order to your StubHub account. Events that were postponed or rescheduled wont be refunded, Fowlks said. Unfortunately, not all ticket sellers and venues are making it that easy. [5] Better yet, because the arbitration proceeding is administered by the American Arbitration Association (AAA) and its consumer arbitration rules permit the arbitrator to award you any legal fees and costs you could have received in court (consumer-friendly California law applies per the user agreement),[6] you can hire a lawyer to file your refund arbitration claim and StubHub will likely have to pay his/her fees and costs too. First published on August 20, 2020 / 6:06 PM. Thats when Woody, Moyles, Kreifels and many others learned that the refunds werent coming. Ja Morants allegations of aggression off the court, explained. Buyers: We'll add a credit worth 120% of the total amount you paid for the impacted event to your StubHub Wallet. But sellers are not seeing payouts for sales they say took place before any changes to the companys policy occurred. All rights reserved. StubHub to refund canceled events after pandemic complaints What To Do If Someone Isn't Social Distancing Or Wearing A Mask? All Rights Reserved. Russell Westbrook is being left wide open on offense, and hes still hurting the Clippers. StubHub is offering the retroactive refunds now because the live events industry is opening back up. And StubHubs award-winning customer service is on standby to help with any issues or concerns. StubHub is here for you. Receive a full refund of your purchase 2. He immediately requested a refund. Take a look at what they promised those valued customers (emphasis is theirs): If you bought tickets on StubHub and your event is still happening, you are good to go! Exhibit A, StubHub Article, Notice of Dispute, Exhibit B, StubHub Article, Consumer Demand for Arbitration, https://www.stubhub.com/legal/?section=ua, Exhibit C, StubHub Article, Request for StubHub to Pay Fees, https://www.adr.org/sites/default/files/Consumer_Demand_for_Arbitration_Form_3.pdf, International Society of Primerus Law Firms. Rossman, a credit card industry analyst, said other sellers like Ticketmaster also have their issues, but there's a particular flaw in StubHub's business model. StubHub is based in San Francisco. Only 120% coupon? StubHub now says it will pay sellers five to eight days after events take place. 2023 Fortune Media IP Limited. Canadian Doug Farley was supposed to visit New York City in mid-March to see his Calgary Flames take on the Islanders, Devils and Rangers, but the NHL season, like everything else, was paused, so he tried to get a refund. Kimmel says, legally, companies cant just change the rules due to COVID-19. Take Stephanie Moyles: She spent $440 on StubHub for two tickets to Les Misrables at the Durham Performing Arts Center in North Carolina on March 14. Its a material term of the agreement, Kimmel explained. However, UPS and retail fees will not be refunded. If you are denied entry or are dismissed from the event due to your failure to comply with the health and safety policies required by the venue, team, or performer, you will not be compensated for your order. 505 North 20th Street "When all these events got canceled at the same time and the buyers wanted their money back, StubHub didn't have it. By choosing I Accept, you consent to our use of cookies and other tracking technologies. All Rights Reserved. Receive a coupon for 120 percent of your original purchase*. Reply from StubHub UK. StubHub sued over refunds for canceled events during coronavirus Get browser notifications for breaking news, live events, and exclusive reporting. 100 Buy sports, concert and theater tickets on StubHub! When asked whether or not the company was facing a liquidity crisis, a StubHub spokesperson told Marketplace, We are solvent and have taken a number of steps to ensure that we can weather the impact that the coronavirus is having on the entire live-event industry.. 11 investigates: Policies for getting refunds on canceled, postponed events this summer, President Donald Trump says he spoke with several families including Antwon Rose's, Next stimulus package: It could include vacation credit, second check, Man accused of damaging Pittsburgh police SUV during violent protest pleads not guilty, Ohio restaurant gives shoutout to our employee of the month: Pa. Gov. Prefer a cash refund instead? StubHub confirmed it had received a refund request, and said processing would take between two and three weeks. How Do I Get Stubhub to Refund a Charge? - GetHuman In a statement to the site, StubHub indicated it made the difficult but responsible decision to furlough a portion of our employee base. The site reports the number of employees to be 67 percent of the companys workforce, leaving approximately 150 workers out of about 450 to handle operations until at least June.. That may be the best way to protect you, the fan, from StubHub. Little-Known Statute Could be Key To Getting A Refund For Cancelled If a team, venue, or event organizer invalidates a ticket to implement social distancing requirements, well treat the order as canceled. The settlement stems from allegations that in March 2020 StubHub changed, the company's "FanProtect Guarantee" policy that offered full refunds of the purchase price and fees for canceled. How Ticketmaster came to dominate live events (and incur the wrath of Taylor Swift fans), Your donation today powers the independent journalism that you rely on. FLASHBACK: Blockchain Technology Makes Buying Concert Tickets Cheaper, And May End Robots Buying In Bulk. Im not proud of having to do it, but in order for us to be there for our customers post-recovery, we have to make these tough decisions now, Cassidy told Axios.com. In. And new figures show more than half of ticket holders still haven't gotten their money back. Viagogo, a tickets marketplace, bought StubHub in February 2020. Birmingham, Alabama 35203 You can apply this coupon toward multiple StubHub events in the same currency. September 14, 2021 - Herring Holds StubHub Accountable Over Failure to StubHub giving refunds for canceled events | Archive | wkow.com If these are not available, you will likely get a full refund. It was a waiting game until March 30. Customers complained to the press and filed lawsuits. StubHub and several more of these. StubHub users agree to StubHubs policy on venue health and safety protocols. Fax: 601.707.7913, 1 Timber Way Just three weeks later, the company issued an update on their coronavirus policy. It is simply a platform that connects people who are selling tickets with people who wish to buy tickets. The reason I bought tickets on StubHub was the guarantee. Unfortunately, not all ticket sellers and venues are making it that easy. This Rewards Cash is ready to be used right now through the Vivid . A quick search on Twitter yields dozens of accounts complaining that they have not received refunds for events that were canceled, or payouts for events that already happened. Are you willing to go through this process of a rescheduled event when you dont know what the future holds for you and how its going to be happening and what your seats are even going to be, because everythings changed; or do you want a refund, consumer lawyer Craig Kimmel said. StubHub to Refund Over 75k Customers for Events Canceled During the StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . There's class action suits, that they violated their fan protect guarantee," Rossman said. Gametime Guarantee | Gametime Your email address will not be published. See Paragraph 22, Section C, titled Costs of Arbitration, in the user agreement. I want to assure you that StubHubs FanProtect Guarantee protects every purchase the ticket you have purchased on our site will get you into the event or we will make it right, reads the update, which is also signed by Cassidy. [9] But go ahead and set this down for review on your calendar because in this authors experience, StubHub may not respond. Always cover coughs or sneezes with a tissue or sleeve. Terms Regarding Certain Cancelled, Rescheduled, Postponed and Moved For full information about the FanProtect Guarantee, and how it works for you as a ticket buyer, click here. Sellers won't face consequences under our dropped order policy, but we may ask them to send proof their tickets were canceled. No matter which option you choose, you must also send a copy to StubHub at the following address (which is different from the address where you sent the Notice of Dispute form): StubHub, Inc. That means all of those remaining or yet-to-be-played games hang in limbo. If you want to file a refund arbitration claim against StubHub for COVID-19 related event cancellation, you should follow the steps below. Legal Statement. College basketball conference tournament predictions: Picks for every mens league. Avoid close contact with people who are sick. Save my name, email, and website in this browser for the next time I comment. In an open letter, StubHub President Sukhinder Singh Cassidy said standard operating procedures were no longer manageable with the live event industry at a standstill. NEW YORK (CBSNewYork) -- For months, major concerts and sporting events have been canceled or postponed due to the coronavirus pandemic. AG Racine Announces Settlement With StubHub Over Cancelled Tickets Sorry we couldn't be helpful. By matching highly experienced lawyers with specific client needs, Christian & Small develops innovative, effective, and efficient solutions for clients. Fans Still Struggling To Get Refunds From Ticket Re-Seller StubHub For Concerts, Sporting Events Canceled Due To Pandemic August 20, 2020 / 6:06 PM / CBS New York NEW YORK (CBSNewYork) --. "You give the guy a free piece of cheesecake, do you want them to come back and eat 500 more down the road?