buyer says i sent wrong item

As its a scam, you will never see your money or your items again. Buyer returned different item - General Selling on Amazon Questions I was told to "rest assured", that since I had to serial number in my posting along with pictures, that if they sent a different item all I need to do was photograph it and show ebay in order to be found not at fault. Him claiming he did not get the package until day before opening claim yet UPS showing delivery 15 days before along with his signature was strange to supervisor. I have to take her to court! Press J to jump to the feed. 06:44 AM The buyer receives the item but claims you sent an empty box in other words, accuses you of fraud. So Im getting 1 item a day being returned to me by amazon with the reason buyer states defective item but nothing is wrong with the items. Just thought Id share. Learn how to spot these common eBay scams targeting both buyers and sellers, and learn how to avoid them. I did became a pain with calling everyday and today calling 5 times. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Item compatibility is buyer s responsibility. Solving problems with a PayPal purchase - PayPal This is a scam to watch for if you are looking for a highly popular item that is generating a lot of media attention, has a limited release, or is difficult to get elsewhere. What if the buyer is not trying to rip you off but simply made a mistake? since I had done that and that the case was still found in favor of a buyer who would rather use ebay to commit felony mail fraud. 26-05-2020 I stopped shipping to Canada because of customs problems. At first, it might seem foolish to pass up a generous offer, but often its a trap. Help for buyers and sellers. If the package was mixed up by GSP, then they should handle it. So after I put I would contact his police,my police, UPS and US Mail Inspector there hasnt been any contact back from him. To cancel your order: Go to My Purchases. I asked them what the item says on the back cause the item i sent has the brand name stamped on the back the item in his photo i suspect is not that brand and will not have the stamp. Two moths ago, a parcel comes back. Ebay basically says, "Well we don't know what you actually sent the buyer so we can't be sure who's side to take here so we always favor the buyer." I am simply astounded. A buyer can dispute a transaction for many reasons: the item is not as described, the item never arrived, the wrong item, etc. "Hi. What would you do? I always get a receipt of postage but buyers dont want to pay for tracking which is from $4.50 on up on a cheaper item and especially when the item costs less than the tracking shipping. A buyer can return anything simply by evoking this phrase, even if the item was described in minute detail. Once they have the code, they disappear and make off with your gift card balance. CHAPTER XIII. Scammers will use any available platform to trick innocent people out of their money or goods, and eBay is no exception. So in order to sell my stuff I have to offer just regular shipping which doesnt come with tracking. That is not the package i sent your cosmetics in. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If they did, I don't know how they'd be able to verify. You can report an issue with a seller to eBay directly here. Unfortunately for you, the item is a replica of the one you sent. Press question mark to learn the rest of the keyboard shortcuts. I will try to ask the questions? I'll have to ask her what she sees different because I know it's the same. Usps Delivered To Agent But Never ReceivedGo to Tracking Informed If eBay screws you and sides with the buyer like they most certainly will, you have to make yourself into the biggest pain in their ass that you possibly can. 2) If the buyer hasn't opened an SNAD return request ask them to do so, accept it and issue return label. If you've changed your mind about the item, check with the seller to see if they'll accept your return. Those are not indicative of any scam. However, depending on the payment method the buyer used, it can take up to 30 days We'll automatically relist your item for you. The status says the item was "Delivered to agent," so the item shows as delivered. Locate the order that you placed and select "Return or replace items" which is listed on the right-hand side of your computer screen. Knowing this, some scammers will buy from you and then demand money be sent through private means so that negative feedback wont be left on your account. Should the customer take possession of purchased merchandise prior to the 5-day refund expiration period, the sale is final. 1. Tune into our last eBay for Business podcast episode of 2022! The one I received is as per the photo. Usually it will say the name on the package signs for it even if the signature is someone else. I never sold anything over $300 so this is a lot of money and first ever claim of wrong item sent. 01:30 PM. 03:58 PM, maybe she thought it would be darker as your listing photos look darker than her photo i.e. I had them call the next morning and asked them how one was supposed to prove this, and asked if it was ebay's policy to be complacent with their website being used to commit felonies. Its a battle that sellers will always lose but eBay does help their best sellers that have track records of good sales. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. Here are some of the most common ways eBay sellers are scammed. Over the last 2 decades, web development businesses pop up and die off faster than you can say "HTML". Scammers know this and will sometimes offer high quality, brand-name items for sale at a very attractive price. This is what it takes to get ebay to appeal a return in your favor. I will report this to the post master. It also looks like the original label is a printed label, cut out and then taped on. I cant believe you won this. Phone eBay and they said I should have tried harder. How to handle a return request as a seller | eBay The item ordered was a coil of hook & loop tape. So, that explains the different labels and (possibly) the Fragile stickers. Go to ic3.gov and fill out the internet crime form. Upon receiving the item back, the seller has six business days to issue a refund according to eBay's policy. Yes it would be a pain. on If not, fuck them and continue onto arbitration per their terms and conditions. How Long Does A Missing Mail Search TakeIt was a priority mail over Btinternet.com (BT Mail) supports IMAP, so you can use it and schedule No they dont. So under the tracking info on Ebay, I have the tracking #s for both USPS and Canada Post. From the "Reason for replacement" drop-down menu, select "wrong item was . What a pain in the ass - of course they probably didnt ban the buyer or anything so theyll just do it again to a seller who isnt as diligent at documenting as you are. On the package in the picture the buyer sent I can't see the original label (the one I would have stuck on it), but on top of that is the one, I gather, that is from Canada Post that does, in fact, have that same Canada Post tracking #. I once again immediately had them call me to dispute this. Buyer claims wrong item and gets a refund despite - Welcome to the It was hard for me to believe that since it was a solid stainless steel item with no moving parts. 26-05-2020 I know the cheaper sellers are scammers because I do not sell wholesale or at any cheaper price. MaterialABS Specifications28cm BrandOther PackagingColor Box Itemcl9685 Is There a Shopping Guide VideoIs Whether AssemblingNo Whether Specifically for Foreign TradeNo 3CConfiguration Category14Toys over the Age ColorBlack Gold28cm,Pink Gold28cm,Gold and Silver28cm,Starry Sky28cm,Starry Sky Pattern Random.,Northern Lights Starry Sky28cm For AgesYouth15 . on All such complaints from sellers are simply ignored, as profit takes precedence over reason. You may see a coveted item for sale and quickly purchase it, sometimes paying above market price to secure it. Never sold on Ebay before. I asked what exactly was wrong, what were the specs of the system, and what cooling system they were using. 11. Buyer claims I sent wrong item : r/Mercari - reddit.com So it sucked having a negative mark on my account but it was the only thing I could do. It is a site to get quality at the best price and sometimes I make 50 cents. Or you can specify that the addressee must sign for the package or letter. Funny thing he could never tell me what he claims he got or send me pictures. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send . A buyer from Europe orders at item and pays for it. e-bay couldnt give two hoots for sellers as long as they are making money. So Im very happy because obviously its buyer scam(hes done it before based on his feedback to another seller). bearbrickStarry Sky Qianqiu Gold Powder Violent Bear Bearbrick what is beyond infinity most expensive car ticket. I've only had to use these pics a few times but they save a lot of hassle. If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. 04:18 PM I've seen buyers who've scammed hundreds upon hundreds of sellers and haven't been removed from the site (3 I can think of who've left almost exclusively negative feedbacks, and some have been answered confirming the buyer was scamming). Soon afterward, youll be contacted by scammers pretending to be from PayPal, asking for postal tracking numbers. I never sold a necklace on ebay period, and never saw that one in my life. on The Fragile stickers could have been added at the GSP. I used to work in a photographic studio shooting clothing for a couple of major retailers, and getting things looking "correct" was a big part of our workflow.If you haven't replied to your buyer yet, I'd send a message saying approximately the following:Hi there, thanks for letting me know the top arrived safely! Once payment is confirmed you ship it promptly. Example: The listing said "new," but the item was clearly used. another scam they will say they are selling a item say half price then you purchase that item i e cost 500 you pay 200 secondhand they then will sell the item to you hoping the money will be released from e bay say they sent via e bay with a tracking number your then thinking well giving me details been honest saying that in box this not in box all week messaging this person wheres my item so convincing they said they sent without something or no its not that type so in your head your believing be here soon then you see a tracking number type it in its actually e bay standard royal mail 5 days later no item then they start saying wont come any quicker, well my advice open case instantly as 9/10 of time no tracking the buyer will reward not to get black mark against there name and tell you its ok ill sort it sorry did not come the scam they borrow your money for a week never sent a item soon as open case instantly refund loan of a few hundred quid no interest they borrowed of you perfect for people who e bay trust be careful as in meantime your waiting to open a case and hoping you lose they win either way win with borrowing money of you interest free as skint for week even better if you lose they get to keep your money please be aware of this scam happened to i was refunded by them or e bay not sure 5 days later though either way very devious. How do i handle this? Refunds and Returns - Mercari: Your Marketplace The final resort is to submit a missing mail search. Lol either way I wasnt surprised. why it was refused and Never heard back. I don't want to leave anyone in the lurch, but I'm not sure what more I can do. However, for large packages and certain types of express service, UPS is the cheaper . Press question mark to learn the rest of the keyboard shortcuts. In my experience, the wait times are usually short and they do call within the estimated time. The person actually said yes, then back tracked when I asked them to confirm that ebay is completely fine with buyers buying an item and then filming for a refund and sending back a different item and she started go back track. Do I have to go ahead and refund no matter the circumstance? The money will be recovered from you and you will be charged an additional chargeback fee (thats $20 for PayPal, individual credit card companies vary). Well sure enough the card got mailed back on the August 5th, arrived on the August 9th, and was a different serial number than what I had mailed. She got her full refund back and kept the ring! Buyer wants to return, says i sent wrong item : r/Ebay Refunds will be processed to the original form of payment no later than three (3) business days after confirmation from the Seller that the item was returned by the Buyer to the Seller. This topic was automatically closed 180 days after the last reply. Honest mistakes happen. You can ask the customer to return the item, but he has no legal obligation to do so. She is moving to Chicago to avoid painful memories and she put the car in ebay motors they will contact me.. just give me your full name, email and phone number.She has free shipping as part of the deal. You can always appeal later. Law Regarding Receiving a Shipment That Was Not Ordered And while I'll be cordial, it doesn't bode well. eBays security systems can only protect buyers and sellers when transactions occur directly on the website. I saw a car in craigslist and when I contacted the seller she made a very heartfelt story that her husband passed away in COVID and she is selling his car very cheap 2011 Honda CRV for $1000. Anytime I can create with the Stardream line, I jump at the . I Sent An Ebay Buyer The Wrong Item - YouTube I had to help my mom submit a dispute through eBay, as a buyer. What's the tracking number? Buyer claims wrong item and gets a refund despite evidence it is a scam bydwtrading2015 Post Crafter 01-21-202208:07 AM I get a message from someone claiming I sent the wrong item. Thanks for the reply. If I were shooting it I'd make it a little brighter again, but this is kinda the minimum you want to be at for a black piece of clothing. This looks like a long list but its important to be very diligent when buying or selling on the eBay platform. Plus get a receipt from USPS. 26-05-2020 Solved: Buyer claims an authentic item fake - PayPal Community 1.6K 17K views 1 year ago Every so often mistakes will happen. Omg I JUST heard that same story!!!! That's the correct garment you've received, but as computers and phones and tablets can all display things differently depending on their brightness and colour settings, perhaps the photos . In order to fill out this request, customers must do the following: Log in to your Amazon account and go to the Your Orders page. I have 100% seller feedback. It should not have. All sales are final after the buyer rates the seller or 3 days after delivery. The buyer sent me a cheap shirt instead of the shoes she bought, and ebay sent that same ridiculous first email that you mentioned. How do they sell my exclusive manufactured trademarked product for lees than I do?? eBay Buyer Says Item Not Received, but Tracking Shows Delivered - DoNotPay We had a top where it was returned with snot. If you have an item for sale, a potential buyer may contact you and offer to pay over the asking price for it. I'm having an issue with something I purchased on Facebook Marketplace Unfortunately ebay does not review video, but if I have to go to arbitration I can use that, along with footage from my home security cameras, and my car cam to prove my case. Got my money back and a promise from eBay to better train their support staff -_-. @deala0621:There's no point in contacting Canada Post, or USPS. It might come as a surprise, but many eBay scams are not targeted at innocent buyers looking for a good deal. When a buyer disputes an item, the review is no longer an option unless they "accept the item". So, I cancel the order and sent in a statement. There's usually another new label then. I sell on Ebay myself. 01:24 PM. You will get a call back and reply from amazon that you are within your rights and in case of any claims or negatives it will be removed . I responded to the return but Im really freaking out.