Each of those locations employs over 100 people totalling about. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. I agree to the Privacy Policy & Terms and Conditions. Apple badges adhere to the Open Badges specification, which is managed by the IMS Global Learning Consortium for recognizing and validating learning. The redesigned training has moved to an online, self-paced format. As a result, Apple technical specialists who are able to communicate with diverse groups will be in high demand. Your work hours will be based on business needs. After completing an estimated 14 hours of learning content, users can take an exam to earn the Apple Certified Support Professional certification. When a customer needs assistance, you quickly assess their situation. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support - developing strong, positive relationships with Apple. You're validated during a Train the Trainer (T3) where you demonstrate your ability to teach the Apple curriculum. It does not store any personal data. The program will work with underprivileged youth from IT/Science and Computer Programming backgrounds to help them get employed in either traditional software development (enterprise and/or mobile) or data science. The Apple Certified Trainer program prepares you to deliver the App Development with Swift curriculum. Multiple rumors have indicated that a handful of design changes are coming to the iPhone 15 Pro and iPhone 15 Pro Max, but one that until now has gone under the radar is the possibility that the volume controls on the side of the device will be a single unified rocker button. They will also learn about the software and hardware they will use on a daily basis. At other times, you refer customers to support team members who get them up and running again. Participation in Apple training and certification programs is subject to your adherence to and acceptance of the program policies in effect at the time you participate in the relevant exam or training. Apple technology is complex, and technicians need to be precise when diagnosing and repairing devices. Apple is dedicated to developing technology that everyone, including people with disabilities, can access and use. The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management (MDM). Most surprising thing about working at Apple: I would think readers would be surprised to see the energy behind Apple's walls, to know that management is always working on creating a better customer experience. Melissa is learning about more than technology. They are designed to create a high level of technical proficiency among Macintosh service technicians, help desk support, technical support, system administrators, and professional users.Apple certification exams are offered at Prometric testing centers and Apple Authorized Training Centers, as well as . In the US alone, Apple has 265 retail stores across 44 states. tock pay options (up to 10% of your income quarterly at 15% of market value) and d. iscounts, such as 25% off a product once a year, 15% off products for friends and family on three products a year, and an unlimited 10% in-store discount on anything, any time. During training, an Apple technical specialist will learn about the companys policies and procedures, as well as the products and services they offer. Related: 17 Apple Technical Specialist Interview Questions and Answers. You know, just like the things we make. By clicking Accept All, you consent to the use of ALL the cookies. After diagnosing the device, technical specialists explain the repair options that meet the customer's needs and offer advice on the best course of action. Hiring process: Well, I was working at Best Buy but I wanted something more exciting. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. You will often be required to explain complex technical issues in simple terms, so its important that you are able to simplify complicated concepts. Apple has also partnered with the Mac Admins Foundation to ensure additional access to the new Apple exams. attend the Apple Training course you want to become certified to deliver pass the associated certification exam at the Instructor Level Score (for technical training courses only) meet Apple's quality standards by demonstrating your ability to deliver the Apple Training course at a train-the-trainer (T3) session Welcomed customers into the store and helped them experience Apple's technology Educated customers about the brand to incite excitement about the company's mission and values Shared best practices for sales and customer service with other team members to help improve the store's efficiency View jobs Apple Employee Reviews for Technical Specialist Review this company Job Title They may also move into management positions. Your work hours will be based on business needs. All our courses are practical, hands-on, and led by trusted Apple experts. These cookies will be stored in your browser only with your consent. This can be a very rewarding job, but it can also be stressful at times. Apple products are often complex and require a variety of skills to troubleshoot, repair and maintain them. Apple technical specialists are in high demand because they have the skills necessary to support and maintain Apple products. Based on 4 salaries posted anonymously by Nokia Technical Manager employees in Dusseldorf, Germany. Apple Training Training Courses Offering individual, business, and technical training to keep you up to date on Apple products. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. After you become an Apple Certified Trainer, you may deliver courses at Apple Authorized Training Center for Education locations. Both full-time and part-time jobs are available. The Apple Authorized Training Center for Education program is an exclusive network of educational institutions that have demonstrated their quality to Apple. Review information and details about the policies, terms, and conditions for Apple training programs. Copyright 2023 Apple Inc. All rights reserved. Expertise in customizing and running live demo-based training courses and webinars for small, midsize, and enterprise clients. In order to become an Apple Technical Specialist, one must meet the following requirements: Education: Most employers require technical specialists to have a minimum of a bachelor's degree in computer science, information technology, computer engineering or another closely related field. The Apple Certified Trainer program prepares you to deliver the App Development with Swift curriculum. An entry-level Technical Specialist with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of 325,000 based on 5 salaries.. Lots of different people to learn from and meet. The ideal candidate will have in-depth knowledge of Apple products and software, as well as excellent customer service skills. Our training team can help you book training for your organisation or for a third party. Provided by Google Tag Manager to experiment advertisement efficiency of websites using their services. Learn more about your EEO rights as an applicant (Opens in a new window) . Title(s) held: My official title was "specialist." To help those entering the workforce or changing careers, Apple is partnering with community colleges and universities to offer on-campus prep courses for the Apple Certified IT Professional badge. Sign up for notifications from Insider! I will never forget them. The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management. Learn more about your EEO rights as an applicant (Opens in a new window) . Find available Technical Support and Customer Support roles Learn about Apple Support Advisors Apple Store Support Apples new IT training series begins with the Apple Device Support course, which includes articles and guided exercises. The energy on these days rocked my world. They will be responsible for providing one-on-one support to customers in our retail store, as well as handling customer inquiries over the phone and via email. The customers can make or break the day which led to many days being . There were crazy long lines, especially for the iPad 2, and the iPhone 5. Apple technical specialists need to have a wide range of technical skills to be successful in their careers. The mob used the electronics in the store to play music and record their dance routine. If you have ever entered an Apple store in the morning you will see just how perfect every iPad, iPod, MacBook Pro have been aligned without fingerprints. Desktop Support Specialist - Mid-Level Equiliem San Francisco, CA Quick Apply $40 to $45 Hourly Full-Time . The entire store team benefits from your commitment to providing the best care for customers. We played ice-breaker games and learned everything Apple history, achievements, programs, the the company's mission statement, benefits and stock options. More people than ever are using Mac, iPad, and iPhone to do their best work, and the demand for Apple-certified IT professionals has never been greater, said Susan Prescott, Apples vice president of Enterprise and Education Marketing. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) . Working as a Technical Specialist at Apple in US: 417 Reviews | Indeed.com Start of main content Apple 73 4.1 Write a review Snapshot Why Join Us 11.7K Reviews 2.9K Jobs 100.8K Salaries Benefits 316 Q&A Interviews 51 Photos Want to work here? 2023 Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) . . And thats our greatest strength. United States Department of Labor. At the Apple Store, you'll get the technical training you need for your role, and an experience you'll value for life. The certification exam fees are waived for businesses that have been approved to be an Independent Repair Provider. Copyright 2023 Apple Inc. 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To view your favorites, sign in with your Apple ID. That turned my pretty normal day of work into feeling as if I were on a set of a music video shoot. All Apple certification exams are delivered through OnVuea live, online proctoring solution. This interview would be the first of six. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. In order to become an Apple Technical Specialist, one must meet the following requirements: Education: Most employers require technical specialists to have a minimum of a bachelors degree in computer science, information technology, computer engineering or another closely related field. Youre supporting people. The entire store team benefits from your commitment to providing the best care for customers. This website uses cookies to improve your experience while you navigate through the website. Apple is working on a redesigned version of the larger-screened iMac that could bring back the "iMac Pro" name. Next-generation version of iOS, set to be previewed at WWDC 2023 in June with a public release in September. The employment of Apple technical specialists is expected to grow much faster than average over the next decade. It felt pretty good to be able to help this woman. Take proctored certification exams from your home or office. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. Technical experts at the Apple Store provide customers with efficient, accurate support, fostering a positive bond with the Apple brand. The sector specific training will be part of our Campus to Technical Careers (C2TC) program. Average salaries for Fujitsu Technical Systems Specialist: [salary]. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Copyright These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Upon successful completion of the exam, users will receive the Apple Certified IT Professional certification. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. This training may last for a few weeks or months, depending on the size of the company and the complexity of the role. Geniuses often made $25 to $30 an hour based on their tenure. The program is open to institutions in Europe, the Middle East, India, and Africa. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. You reassure customers when delivering product diagnoses and potential solutions. By helping Apple maintain strong relationships with customers, you are instrumental to our success. The Apple Device Support course teaches the tools, services, and best practices used by help desk professionals, technical coordinators, or service providers for an organization's Apple devices using around 14 hours worth of articles and guided exercises. Apple is an equal opportunity employer that is committed to inclusion and diversity. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialties and skill sets, Ability to thrive on change as products evolve. I became inspired to spread the creativity bug and often found myself being thanked and praised when customers left the store with exactly what they needed. Therefore, we are committed to treating all applicants fairly and equally. Just fill out the form or call us directly on 0203 507 1728. Come eager to listen and learn from your team, your mentors, and your customers. The certification program validates a technician's skills and knowledge to service devices on a per-product basis. By using this form I agree for Influential Software to store and handle my data, and to contact me about IT training services. And after you've passed an exam, display your verified digital badge on any professional networking site. iOS 17 Wishlist What Do We Want to See? Through an estimated 13 hours of content, users will cover developing a deployment strategy, using Apple Business Manager and Apple School Manager, and configuring devices with an MDM solution. However one memory that sticks out above the rest was when a flash mob broke out in the middle of the store. From what I knew, many Geniuses who had been there since the store opened its doors were making well over $40 an hour. Course List macOS Support Essentials 12 (Monterey) APL-MAC101-112 macOS Support Essentials 12, the official course for macOS support, is a top-notch primer for anyone who needs to support, . Demand for skilled support and technical staff within the enterprise is growing, with jobs in computer and information systems in particular projected to grow faster than the average for all occupations from 2020 to 2030. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. You need to be able to handle difficult customer service situations and have a strong knowledge of all Apple products. Get discovered. Get 20% off your Jamf training if you work in education. At Apple, were not all the same. NOW WATCH: The 6 best new features coming to Apple computers. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. Learn more. Apple technical specialists have a wide range of responsibilities, which can include: The salary of a technical specialist can vary depending on their level of education, years of experience, and the company they work for. Here's what we know so far. Learn more (Opens in a new window) . Apple Inc. All rights reserved. Apple technical specialists can capitalize on this trend by becoming experts in security technologies such as firewalls and antivirus software. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. Demand for skilled support and technical staff within the enterprise is growing, with jobs in computer and information systems in particular projected to grow faster than the average for all occupations from 2020 to 2030.1 As companies expand their use of technology, employees are demanding to use iPhone, iPad, and Mac at work, resulting in an increased need for IT professionals skilled in supporting and managing Apple products. This requires a lot of testing and coordination between different teams within Apple. Different together. Each exam costs $149, with vouchers available from the Mac Admins Foundation for applicants in financial need. Coolest thing that ever happened on the job: The coolest thing was also the most touching thing I experience while working there. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. After going through an estimated 13 hours of content and successfully completing an exam, users will receive the Apple Certified IT Professional certification. Please note that all salary figures are . At the Apple Store, youll get the technical training you need for your role, and an experience youll value for life. Apple participates in the E-Verify program in certain locations as required by law. Come eager to listen and learn from your team, your mentors, and your customers. Apple Technical Specialists are the people who make sure that Apples products work as advertised. Apple Technical Specialists are responsible for providing technical support and training to Apple customers. This type of selling opened my eyes to the importance of treating all my customers equally, all with compassion, no matter what the circumstance. Apple is, of course, concerned with how well taken care of its customers are, but I have to say the company also looks out for their employees. Apple introduces new professional training to support growing IT workforce, New online courses and certifications for Apple device support, deployment, and management prepare workers for in-demand careers. They must also have excellent customer service skills. I saw at least 40 other possible candidates who seemed just as eager as I. Apple employees welcomed us to the event with videos about Apple's achievements, and concluded with a written quiz on your knowledge of Apple product and its major software, like Pages, KeyNote, Numbers, Aperture, as well as Time Machine and others. Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . Now Jeronimo is paying it forward: The leaders here remind me of the high school computer teacher who first inspired me to explore my interest in technology.