We may stop showing reviews once theyre 36 months old, or if the accommodation has a change of ownership. Sincerely, John Wilkins/Owner. In addition to the above, The Academy Hotel conducts regular and routine inspections and never come across any evidence of bed bugs in the Hotel. Welcome to our newly updated hotel. The facility was a great experience for the modest price. Guests can also give separate subscores in crucial areas, such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. Top notch guest services., The whole indoor oasis feel was nice, the pool area could be a little more lit up but other than that it was very nice, All staff members were amazing! Sarah Avrech of Severance, Colorado posted a video on Facebook of a bug crawling around on a tissue. Lunch, Rooms are cozy and comfortable, with bright art work on the walls and sitting areas. In an email El Paso County Officials say "While bedbugs/lice are a nuisance, the do not transmit infectious diseases; therefore, they don't investigate or track potential bedbug/lice issues.". After 2 days of this I requested a move and was told there were no other rooms available at the same rate. We went back to the area for spring break and decided to stay there again because of the location and price. Sign up and we'll send the best deals to you. We stayed at this hotel last summer, June 2010, and left with some bites on us all. All rights reserved. academy hotel colorado springs bed bugs The place was very cute and cozy. The bathroom had poop on the toilet when we checked in. It is served in the restaurant. According to HomeGuide, the average cost of removing bedbugs from a home is between $1,000 and $2,200. Tripadvisor performs checks on reviews. It was unfortunate that the boiler stopped working and we had to move rooms which was inconvenient, but all in all a good experience. hekkles 4 5 Bed Bug Review of The Academy Hotel Colorado Springs Reviewed March 17, 2017 via mobile As a military family most every business in the area is vet accommodating to military not here. The breakfast was excellent and free but the staff during breakfast was totally rude. COLORADO SPRINGS It's a situation you hope you never have to deal with, but more and more of our neighbors are waking up to find evidence of bedbugs. My room specifically smelled very strongly of chemicals and the heater squeaked all night long. Cocktail hour, Guests are required to show a photo ID and credit card at check-in. Overall the hotel was very nice as was the experience. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. The property was run down and the room was awkward and small, especially the bathroom. Colorado Springs ranks No. 42 for bed bugs Bed bugs - Fairfield Inn & Suites Colorado Springs Air Force Academy Booked this on a major travel site for an incredibly low price. Monday - Thursday 6am-9am | Friday - Sunday 6am - 10am. We have people and automated systems that specialize in detecting fake reviews submitted to our platform. On Dec 30 2010 sush81 wrote, I stayed at this hotel for almost a year and enjoyed it until I stayed in a room that had bed-bugs. I have never received such terrible treatment in my life!! Friendly and informative front staff. Holiday Inn Colorado Springs Airport, an IHG Hotel, Best Western Plus Peak Vista Inn & Suites, Best Western Plus Executive Residency Fillmore Inn, Hampton Inn & Suites Colorado Springs-Air Force Academy-I-25 North, Holiday Inn Express & Suites Colorado Springs Afa Northgate, an IHG Hotel. We stayed at this hotel last summer, June 2010, and left with some bites on us all. Please see our partners for more details. The Academy Hotel, Colorado Springs is a family owned and operated full service, pet friendly hotel. Promotional content will be removed and issues concerning Booking.coms services should be routed to our Customer Service or Accommodation Service teams. Colorado Springs Bed bug Reports Best Western The Academy Hotel Bed Bug Reports Recommended tips after hotel check-in: 1. Nobody likes that thought," Freeland said. Staff was all very pleasant, room was clean, pool was amazing and HEATED beautifully. But this would have been bearable had the staff not been downright snotty and rude. Made beds, replaced towels and amenities. Rooms were clean and comfortable Disgusting!More, Both Best Western and the Academy Hotel take this type of complaint very seriously. This place is such a gem!! Get exclusive access to members-only deals by email. 8110 N Academy Blvd, Colorado Springs, CO 80920 | 719-598-5770 Check prices, availability or book The Academy Hotel Embassy Suites by Hilton Surprisingly good place with an interesting main lobby / restaurant area. June 12, 2022 . The breakfast was not the greatest but the people doing the egg station was amazing and very friendly. The room was very nice, clean and in great condition. Bed bugs - Review of Fairfield Inn & Suites Colorado Springs Air Force I then contacted the BBB. "We've done $2.5 Million homes. The restaurant on site did not have very many options but what we did get was really good. After their trip, guests tell us about their stay. The gym was small but it was also nice and clean but it didnt have anything to wipe the equipment down after use. I would recommend it if you can handle the unfriendliness of the staff. On arrival found out that check-in wasn't till 4 pm..a fact that was NOT in my booking confirmation. There's nothing I didn't like. You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didnt actually stay there. Check your selected option for more info. She contacted me later in the day and said she would e-mail me their report. Fairfield Inn & Suites Colorado Springs Air Force Academy: Bed bugs - See 197 traveler reviews, 55 candid photos, and great deals for Fairfield Inn & Suites Colorado Springs Air Force Academy at Tripadvisor. Nice spacius and clean Sat around for 2 hours till a room was readyShould have been a hermetically sealed room by then! This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. This is not a rash, these are bites! Food was outstanding! Prices are the average nightly price provided by our partners and may not include all taxes and fees. Mountain View was decent but not sure its worth the up charge. Colorado Housing Connects can help you navigate housing information and resources. For the money, this hotel was beyond worth it. Acceptable and a good value for amenities. Elevate your luggage on a luggage rack away from the bed and wall, since bed bugs can often hide behind head boards, artwork, picture frames and electrical outlet panels. On Mar 24 2011 Well. We had to stay for most of the afternoon because of a zoom meeting my husband had, and we were allowed a late checkout from our room, then stayed at the pool and sitting area for a few hours. The Garden of the Gods is 7.5 mi away. "If you take the time 10 or 15 minutes to take a peek at a room you can save yourself thousands of dollars period," Freeland said. It seems that communication was lacking in your case, I apologize. The atrium for the hotel is beautiful. Days Inn by Wyndham Colorado Springs Air Force Academy View Hotel 685 reviews 0.3 km from The Academy Hotel Colorado Springs Free Wifi Free parking Studio 6 Colorado Springs, CO View Hotel 29 reviews 0.5 km from The Academy Hotel Colorado Springs Free Wifi Free parking Breakfast included Embassy Suites by Hilton Colorado Springs View Hotel Great value! Great property as a lay over or destination! Location off highway was amazingly easy. As a result of your review, I am working with staff to better communicate with guests the circumstances at hand and reinforce our sincere desire to do everything we can to win the loyalty of each and every guest through Exceptional Service while also offering the best Value in Colorado Springs. I never swim with my kids because I hate cold water and was able to swim with them for hours. The indoor pool was great, the bed's were comfortable. Pick up the mattresses in the rooms and look under it. Guests submit their subscores and their overall scores independently theres no direct link between them. Bedbugs have become such a concern in Colorado last summer state leaders passed a law to clarify the responsibilities of landlords and tenants when it comes to reporting and dealing with bedbugs. In the spring/summer, the live plants and indoor pool make me feel like I'm in more of a jungle hotspot. - Terms of use - Privacy - Disclaimer. I'll leave them out in the hallway and I will tear that room apart for about 15 minutes looking everywhere," Freeland said. Unfortunately, he was the only one during our stay there that was friendly. We stayed at this hotel last summer, June 2010, and left with some bites on us all. Located 6 mi from the United States Air Force Academy, this hotel features an on-site bar and grill. This hotel was highly-rated for its very comfy beds. This meant there was furniture being moved men shouting up and down the hall and dogs barking. Typically, they come out at night to feed but during the day, they are most likely found within a 5-foot radius of the bed. I would recommend it if you can handle the unfriendliness of the staff. There is also a Nintendo gaming system available in the lobby area which the kids really enjoyed. All cribs and extra beds are subject to availability. Service was excellent and employees were here helpful and friendly. The Academy Hotel Colorado Springs has been welcoming Booking.com guests since Dec 5, 2012, Top Location: Highly rated by recent guests (8.9). The room was large, 900 TV channels and reception area inviting. Hard to sleep with noise up and down the hallways at all hours but decent enough for a simple overnight. A chef was available to make made to order eggs/omelets! On arrival found out that check-in wasn't till 4 pm..a fact that was NOT in my booking confirmation. Staff was friendly. The good news? Breakfast staff not so hospitable. But the complaints stop there. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Best Western requires special training of Housekeeping, Maintenance and Management staff on this issue. Lock in the lowest price from these sites. Colorado resort disputes bed bug claims made in viral video - KMGH Copyright 19962023 Clean and friendly staff room look as if they have been updated. The free breakfast was awesome, more than I was expecting in a free hotel breakfast. It was great stay. I had stayed at this motel several times about ten years ago and was surprised to read a couple bad reviews on this site because my experiences had always been so positive. The facility was a great experience for the modest price., They have a wonderful breakfast bar. They give you a welcome goodie bag. The pool was nice and warm Kids will love the heated pool. We went back to the area for spring break and decided to stay there again because of the location and price. when there are so many other options, close by, we will not be staying here again. 78 out of 2735 reviews" ". Weird. 2015 The Academy Hotel, Inc. All rights reserved. The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. NEVER again! The following reports are from third party sources. The rest of the staff was very, very rude and it did not feel welcoming. We do allow pets and have a designated area for pet friendly rooms. easy access to the freeway. "That tells me right there in plain black and white that it's getting worse.". Guests can enjoy a game of billiards, throw darts or watch sports on TV at Falcons, which offers daily Happy Hour specials. Econo Lodge North Academy: BED BUGS - See 172 traveler reviews, 82 candid photos, and great deals for Econo Lodge North Academy at Tripadvisor. The Academy Hotel Colorado Springs - Reservations.com A water pipe burst in the B wing which forced us to move all of our weekly guests to the A wing which is also the pet friendly wing. The breakfast was excellent and free but the staff during breakfast was totally rude. Respect the privacy of others. Along with the certified pest control expert, the Executive housekeeper, Maintenance engineer and Hotel Manager (all of whom have passed Best Westerns class on how to detect infestation and the procedure if found) conducted an investigation which includes careful inspection of the mattress and box springs as well as removing the headboard from the wall. I'm seeing where it says both? The most helpful contributions are detailed and help others make better decisions. It makes a great first impression, with its lobby atrium that features waterfalls, fireplaces, and stone-hewn walls. 719-260-18005580 Tech Center DrColorado Springs CO 80919, This Lodging Facility is NOT a member of the Bed Bug PlanetSM Prevention Program and may have third party reports regarding bed bugs which were not verified by our Professional Inspectors. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. 96 out of 2735 reviews" ", Rating 2 - Terrible. Staff was really helpful and friendly. Bedbugs in room. Management doesn't seem to care much. There is nothing classy about the way this staff treats it's guests. Sincerely, John Wilkins/Owner. Children 18 and above are considered adults at this property. Its an older hotel, but its clean and the free breakfast makes it a must stay. Sincerely, John Wilkins/Owner. Hotels.com - Deals & Discounts for Hotel Reservations from Luxury Steakhouse, Landlords, in turn, are required to have someone inspect the unit within 96 hours and, if bedbugs are found, neighboring units must also be inspected. Econo Lodge North Academy: BED BUGS - See 171 traveler reviews, 82 candid photos, and great deals for Econo Lodge North Academy at Tripadvisor. We also missed the free breakfast because it ended at 9am. We stayed at this hotel last summer, June 2010, and left with some bites on us all. After 2 days of this I requested a move and was told there were no other rooms available at the same rate. Please note that all Special Requests are subject to availability and additional charges may apply. Nobody is safe," Freeland said. Disgusting! Even Nice Hotels Can Get Bed Bugs. Here's How To Check For Them. - HuffPost Now the bedbugs have made a comeback and the experts have noticed some reasons why bedbugs are spreading. Skyware Booking Engine Survey surfaces for signs of an infestation, such as tiny rust-colored spots on bed sheets, mattress tags and seams, and bed skirts. If you have a housing question that does not require legal advice, contact the free Colorado Housing Connects helpline to find answers. We went back to the area for spring break and decided to stay there again because of the location and price. Bed Bug Reports Colorado Springs Marriott Colorado Springs, CO Colorado This is definitely going to be our go to when spending a night in the Springs. Restaurant is good. NEVER again! They have a wonderful breakfast bar. We had dinner at the hotel restaurant and it was great as was the breakfast buffet the next morning. We stayed for 2 nights and all of the hotel reps were extremely helpful, very nice, and accommodated all of our needs. Guests are required to show a photo ID and credit card upon check-in. COLORADO SPRINGS, Colo. -- A claim of bed bugs at a popular Colorado resort is being directly disputed by the resort itself. There are live plants and seating areas around a fireplace and an indoor pool that does not smell like chlorine. Booking not found double-check your booking number and PIN then try again. Service was amazingly efficient. This was for the price a grand slam! Site content 2006-2019 Maciej Ceglowski These little creatures inspire fear across our society, but Freeland is sharing his knowledge with News5 to help you avoid these bugs from taking a bite out of your skin and your wallet. But this would have been bearable had the staff not been downright snotty and rude. Immediately upon receiving this complaint (emailed to the Hotel), the Hotel Manager called a 3rd party certified Pest Control to company to inspect the rooms this guest stayed in. The Hotel has a regular pest control program in place. Expedia and the Airplane Logo are trademarks or registered trademarks of Expedia, Inc. CST# 2029030-50. The Academy Hotel Colorado Springs takes special requests add in the next step! The Academy Hotel has been family owned since 1982 and as a hands on owner, I take great pride in the overwhelming amount of satisfied and loyal guests we have built over the years. Made beds, replaced towels and amenities. The bathroom had poop on the toilet when we checked in. Booking.com. more. They're also applicable regardless of the comment's tone. NEVER again! Room was a nice surprise- nice size, comfortable beds and chair. The Academy Hotel, Colorado Springs is a family owned and operated full service, pet friendly hotel. The manager told us they did not have bed bugs and we probably had an allergic reaction to the soap they used to wash the sheets. The hotel is clean, the pool is great, and all the little extras make it a great place for families. To see correct prices and occupancy info, add the number and ages of children in your group to your search. My friend was sleeping in the bed closer to the bathroom. Use cautionwhen using pesticides and always follow label directions. Please dont include personal, political, ethical, or religious commentary. 19 Best Hotels in Colorado Springs, CO - Uncover Colorado Icon Color & Report Disclaimer File a new bed bug report at this location Room 238 had bedbugs. We do not investigate bedbug infestations because they're considered a nuisance and not a public health problem. Rooms were clean and comfortable The Academy Hotel Colorado Springs - KAYAK Needs a deep cleaning. Please see our partners for more details. I liked the layout for the bathroom area., Hotel was clean and had a pleasant clean smell. We will definitely stay here again if we are in the area! Bed Bug Reports The Academy Hotel Colorado Springs, CO Colorado - USA Examine your luggage carefully while repacking and when you return home. This review is particularly disturbing since The Hotel Manager and I have had a number of conversations with this guest and had sent her the written confirmation from the 3rd party certified inspector that there was absolutely no evidence of any insects or more specifically bed bugs in the rooms this guest spayed in. Landlord And Tenant Duties Regarding Bed Bugs - Colorado