If the event was cancelled, you will have received an email from our events team along with a credit on your StubHub account. a voucher - I will never EVER have filed complaint with BBB, looking for PR info the Cowboys and StubHub. Save my name, email, and website in this browser for the next time I comment. This rep, Jamie, was very rude speak with her supervisor because I was wanting to get a refund now so I could figure another supervisor. However, StubHub offers a refund. When I called stubhub to cancel the order they stated I was it of luck and could only resell the tickets since it was disclosed. Customers who bought tickets to events through StubHub on or before March 25, 2020 will now be able to obtain a cash refund from the company.StubHub had drawn intense scrutiny and several lawsuits after an abrupt policy shift last spring, issuing only credits towards future ticket purchases on events that were cancelled due to the pandemic rather than cash refunds - with the exception of . The popular online ticket broker, StubHub, has come under fire for changing its refund policy during the coronavirus pandemic. Hour on Chat and another hour on phone. GIVE ME MY MONEY. On July 30, 2016 I purchased 5 tickets for Jennifer Lopez's "All I Have" show in Las Vegas from StubHub.com. I bought real actual tickets on eBay and will fight these bastards for my money I paid for the promise of a ticket! He was waiting for someone else to send them to him. Required fields are marked *. Many events this past month were canceled. the Stubhub policy is to only give refunds if an event is cancelled. 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My husband and I had tickets for Food city 500 on Sunday April 5,2020. Customers say yes, >> JANUARY 24, WE PURCHASED THE TICKETS. Levi's Stadium Ticket Policies - San Francisco 49ers My credit card can do refunds up to 60 days which of course is passed. Also my account on stub hub doesn't show any record of this sale even happening so how exactly am I supposed to access any details on this purchase? StubHub cited a 2020 ruling by U.S. District Judge Dale Fischer of Los Angeles, who granted the company's motion to compel arbitration in a refund class action by people who bought tickets to . if you have any questions please feel free to contact me. StubHub Changes Refund Policy For Final Four Ticket Buyers This cookie is set by GDPR Cookie Consent plugin. Learn from our industrys leaders, discover whats happening, re-connect with friends and make new connections at, https://www.theticketingbusiness.com/2021/05/04/stubhub-offers-refunds-for-pre-policy-change-cancellations/, All TheTicketingBusiness News, Events and Job Opportunities, straight to your inbox. Can I change, cancel, or get a refund for my tickets after - SeatGeek DON'T BUY ON THEIR PLATFORM!!! The staff there told me to make a line to get my actual ticket printed and after I made the long line they told me to go outside to get it printed. Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible Dierks Bentley Announces Gravel & Gold Summer Tour Dates, Suga Cancelled Sale, Ticket Pricing Another Verified Mess for Ticketmaster, Eventbrite Plans to Lay Off 8% of Staff; Outsource Other Roles, The Lumineers Announces Plans for 2023 Tour Dates, Ticketing Startup Backed by A-Rod, Marc Lore Launched, Ticketmaster Announced as Major League Soccer Ticketing Partner. StubHub updated their policy today. . THE COMPANY LOOKED INTO THOSE EVENTS, BUT IS INEXPLICABLY STANDING BY HIS POLICY OF pOFFERING ONLY STORE CREDIT. StubHub is taking a lot heat over the policy. while we were at work. Just bought tickets. I would advise taking this route to get resolution from StubHub. Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website. FRACK! i have attached the information from the venue. "Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales," he said. I'm out $200 because this was a last minute purchase and I know that no one will pay that amount for a single seat at a Broadway show (well not for the seat chosen). I don't really like how they don't have any policy of returning tickets even if it's within minutes of purchasing. They said outta luck. >> I FINALLY GOT A SUPERVISOR ON THE LINE AND HE SAID NO, WE ARE NOT REFUNDING MONEY AT THIS POINT. Dworsky says he hopes she'll intervene. I went to use the credit on my account, and nothing showed up. They charged my account even after I transaction. I'm returning the tickets and buying else where. I don't want a damn coupon, I want my money back! Dave Clark. Tickets for the canceled Christmas Spectacular shows in New York will be fully refunded. They said the money had already gone to the seller which is pure BS. i am not interested in a credit that expires so therefore am requesting my full refund. Describe your scenario and include any supporting evidence. Waited past the confirmation date and still heard nothing from the seller.sure stubhub did what they could to contact the prick with finally responds and they charge my account. Gary Cormier headed to StubHub when he was ready to buy his tickets, for $771, to Bon Jovi's tour stop in Boston this July. Please help me. We lost the concert for that. It is taking Stubhub about 120 days to process refunds. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say . 'You're stealing my money': StubHub leaves customers feeling screwed Its a bs. Once they reviewed my email they stated that there was a known system glitch where the disclosure does not show on the mobile app until after the sale is complete. When both men bought their tickets in January, StubHub's "FanProtect" guarantee promised full refunds if their events were canceled. Second package was never able to contact anyone to reroute as address was incorrect. No money back, no excuse as they claim this is the seller fault who mixed the tickets.. My 500 USD are already there for 1 month. If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. StubHub has already been targeted by a $5 million lawsuit over the change. StubHub said: The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company all contributed to StubHubs decision to make this move now.. i am not interested in a credit that expires so therefore am requesting my full refund. That's literally the only way you can get your money back from these thieves. YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. Needless to say, I received a full refund. If you want to request a refund via email, follow the procedures: StubHub.com does not have any return policy but in such cases, buyers are eligible for refunds under the FanProtect Guarantee policy. Called them and they said the venue had not marked those seats as obstructed. hey piget2008 if its for the U2 event, stubhub is offering refund if you send the tix back just email, Complete StubHub customer service contact information. StubHub's FanProtect Guarantee : StubHub Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time. StubHub has updated it's refund policy for canceled events, previously you'd receive a full refund. We lost the concert for that. I bought tickets to a stadium show in San Francisco for Def Leppard and Motley Crue originally for July 19, 2020, then changed due to COVID to Sept 10 and then again to Sept 7. Is Beyonces Tour Another Dynamic Ticket Price Mess? However, within a couple of days of filing a complaint with the BBB they had paid me for the second ticket. News Corp is a global, diversified media and information services company focused on creating and distributing . I bought tickets as a gift and they can't attend now I'm trying to sell way above the "ticket price" bc of the service fees. We are waiting for the event promoter to update their website with how they are moving forward with 2020tickets. I would've been able to see Chris Brown. "You can't change the rules midstream," said Edgar Dworsky of Consumerworld.org. Still haven't received refund. How would you feel if you sold tickets to someone an hour before the event and then 10 mins later, they cancel order? Tap Sell on the ticket group and set the number of tickets that you want to sell and how they're split. I shouldn't have been forced to stay at an event to watch an artist I wasn't there to see just so I took advantage of my tickets. So you don't think it's possible the original buyer got refunded and we just don't know about it? Too many other competitors out there doing it differently. I was not able to enter the concert . There were two artists scheduled to perform. Our policy change may have come as a surprise to people. StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund Policy A Wisconsin man has filed a $5 million dollar federal class action lawsuit against StubHub for not refunding. A LONGTIME BOSTON CONSUMER ADVOCATE AND FORMER ASSISTANT ATTORNEY GENERAL SAYS HE HOPES SHE WILL INTERVENE. As a marketplace, we act as an intermediary for buyers and sellers. This is the most crooked company I've ever dealt with. I have explained this to them and basically they don't give a crap. Received two wristbands in a package that stated in red "REGISTRATION IS MANDATORY". Even though I didn't get a reprint it was still great. NOTHING. I truly do not understand how I cannot get a simple refund on tickets that I ordered by mistake minutes after I placed the order BUT Stubhub can sell you tickets that are not even available for an unknown reason and miraculously find even better tickets for the same price? I checked by calling Ticketmaster. I purchased a ticket in February for a concert for over $800. Bonnie cancelled. The total number of refunds associated with the settlement is difficult to piece together, and likely could fluctuate depending on how many impacted consumers make claims in the process. It reads Refund in Progress. It is at StubHub's discretion to give you a voucher for a future event or credit you with a rain check instead of giving you a direct refund to make up for you not receiving the tickets you made a valid purchase for in a timely manner. As I stepped away from my computer to answer the door, I came back to see my daughter was on my laptop and that she accidentally purchased tickets for an event that I was just looking at -- a date I didn't want. "McMillan says StubHub told him he could not receive a refund because the game had not been canceled but only postponed, despite the fact that he had purchased his ticket with StubHub's. The 4 tickets were then sold to 2 customers. Their poor customer service folks! IndustryLegalTop Story Assuming you see the cancellation right away that doesn't give you much time, if any to repost the tickets and try to sell them again. Never Will I Buy From Stub Hub Again. https://csattorneys.com/2021/01/26/how-to-get-a-refund-from-stubhub-because-getting-a-future-credit-, Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Make the best possible case for yourself. UNDER STATE LAW, IT IS ACTUALLY ILLEGAL TO FAIL TO HONOR ANY PROMISES MADE IN CONNECTION WITH THE RETURN POLICY OR TO MISREPRESENT IT. At that point, never before that, I saw that it said that the refunded amount had to be used within one year. StubHub Refund Ticket by Phone. After another hold the rep told me the manager said the same thing. TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. After the switch, you will enter the email address you use to access the community in order to reset your password. I will never use this site again and highly advocate not using it to anyone due to this. Money down the drain. Fans outside of North America are defaulted to a refund. They only let a few more people in until they actually closed all the doors. How to get your StubHub refund Colorado consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at 866-788-2482 or the. Stubhub stole $770 from. WARNING: DON'T BUY PARKING PASSES THROUGH STUBHUB. No where does it state that you needed to be a student at the school to use these. Its really not fair to people whom purchased on this platform. I won't let them take advantage of fans like me by ; and they have friendly voices. It also noted that its ability to open discussions with Viagogo has been a part of the decision. In a settlement announced Wednesday, StubHub has agreed to honor the FanProtect Guarantee, as well as disclose any future modification to its refund policies and promptly process refund. Now I have two tickets to a concert, and there's no refunds allowed even though it happened a few minutes ago. Other sellers may take a case-by-case policy. You will receive an email with instructions on how to receive your refund. Launched in 2013, TheTicketingBusinessNews is owned and delivered by Xperiology the UK-based events, publishing and marketing agency dedicated to sports, arts and entertainment. To Stubhub.com and surprisingly they were already on sale. Hotels Using NFTs to Create a StubHub for Lodging Reservations - WSJ. Apprently the man who sold us the tickets returned them after his money cleared to his pay pal account and after he had sent people in line with "barcode issues" that had ordered from stubhub that could not get into the concert and the manager had the he would "escalate" the issue. European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, StubHub Settles Multi-State Lawsuit Over COVID Refund Policy Changes, payout of close to $20 million in refunds to more than 75,000 consumers, a statement published by StubHub following the settlements reads. UPDATE: Ticketmaster, StubHub, Eventbrite have all changed their refund the issue is on her radar and anyone affected should file a complaint with her office. As pointed out by @don_shano, this is. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com Needless to say I will not be purchasing tickets from stubhub again, ticket master is taking refund requests via email for the same event. After the show I looked on the theatre's website, then Ticketmaster, then 2 other companies ALL of which marked the seats I bought as obstructed. But as more and more events were canceled and the novel coronavirus took hold in America, StubHub abruptly changed its policy in late March. I have made a legitimate purchase recently which has cost me over $1075.00 AUS. And under normal circumstances, this works well, even with StubHub taking the risk of timing delays and some losses when we are unable to collect from the seller. We're not refunding money at this point,'" Cormier said. It helps buyers and sellers of tickets for sporting events, concerts, theatre performances, and other live entertainment events. Analytical cookies are used to understand how visitors interact with the website. Is it still taking 120 days? I explained that I will NEVER purchase tickets from stubhub again and I will make sure my and friends do NOT purchase from stubhub again. follow the steps below.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-leader-2','ezslot_12',158,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-leader-2-0'); StubHub makes the final decision on whether or not you are eligible for a refund (including any shipping/handling fees). I want my money back I am not thinking about other events that might take place in the far away future. I'm out $282 because stubHub won't stand refund. I would like my money back due to a postpond concert hours before the concert. I called stub hub because my brother got the wrong seats for a concert. Select the ticket group you'd like to sell. a cash refund, but that cash refunds remained the default. We appreciate the patience of our customers, partners and regulators as we worked toward providing that choice, and we appreciate the ongoing dialogue with the states as we worked to formalize the actions StubHub voluntarily took beginning in May 2021 through this multi-state agreement.. The suit explains how StubHub has changed its. I got a COUPON worth 120% of my original order. Not certain how that happened but I think that the site was confusing and I didn't pay full attention. I WILL NEVER USE STUB HUB EVER AGAIN. Weve worked hard to create a platform that serves both buyers and sellers as a trusted marketplace, he wrote. See detailed StubHub customer service rankings, employee comments and much more from our sister site. Stubhub STOLE THE MONEY FROM ME!!!!! I never got any emails about refunds or the fact they canceled the show. You can view that credit in your StubHub wallet on the website if you're not able to track down that email. StubHub Issues Response To Voucher Policy Frustration - TicketNews to see the game on TV? Stubhub is such a ripoff. Only tickets you buy and sell on StubHub sites or StubHub mobile apps are covered by our guarantee. Where is my refund? - StubHub Community I am very upset at Stubhub I purchased two tickets for my grandson & son-in-law for the ROLLING LOUD CONCERTS IN MIAMI 2021 since I wanted to surprise my grandson I forgot to put where the tickets where supposed to be delivered. When I got to the venue my tickets were no longer accessible. It does not store any personal data. European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, StubHub Issues Response To Voucher Policy Frustration, news broke that the full-refund option would no longer be available. So I went ahead and purchased another pass the day of the game and ofcourse I had to spend more money. She said to late sorry. Select Sell tickets from the three dots. Use of this website signifies your agreement to our. The policy change affected more than 12,000 consumers who had bought tickets to Ohio events through StubHub before March 25, 2020. StubHub itself admitted no wrongdoing in the settlement. From that StubHub wallet page you can request a refund instead of keeping the credit. NEVER again! I will NEVER use Stubhub again. The 3 tickets totaled close to $600. and did I get a refund?!? StubHub to Refund Over 75k Customers for Events Canceled During the What does "100% guaranteed" mean these days? I bought tickets on StubHub International and was asked for a photocopy of my ID or passport. StubHub's policy change drew fire from the outset, as most other ticket resale platforms began offering credits to customers holding tickets to cancelled shows, but still allowed refunds for those who asked. Never again will I use StubHub! StubHub changed its fine print on March 25, offering most customers just a credit.That was the only option given to both Cormier and Brown even though both events, the Bon Jovi Tour and the "Les Miserables" dates in Boston were officially canceled. Not only did it ruin our night, but it also cost us a lot of money for nothing! BILL TURNED TO STUBHUB FOR A PRODUCTION OF LES MIS AT THE BOSTON OPERA HOUSE. 2023, Hearst Television Inc. on behalf of WCVB-TV. Sorry we couldn't be helpful. We also use third-party cookies that help us analyze and understand how you use this website. But . Bill Brown also turned to StubHub for a production of "Les Miserables" at the Citizens Bank Opera House. Then they told me that it would be 7 days before I would get my money back I told him had 3 days to get my money back. THE ATTORNEY GENERAL SAYS ANYONE AFFE. The cookie is used to store the user consent for the cookies in the category "Analytics". These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Solutions : StubHub Ireland Copyright 2012 - 2023, ReturnsAndRefunds.com. Costco Gas Station Hours: Find the Best Time to Fuel Up, Online Retailers and Stores That Sell Authentic Louis Vuitton Products, ALDI Hours Opening Time to Closing Hours, Every Detail Here. In a March 30message to the ticket buying community, StubHub president Sukhinder Singh Cassidy explained the policy change. Stubhub sucks! I'm upset because I was already in and due to my ticket being purchased on stubhub I couldn't print it out inside Barclays because it wasn't from ticket master. At NO stage did they advertise this game as a TBA or TBC date and time. I want a full refund as we lost jobs and need that money. I emailed them screen shots proving there was no such disclosure. StubHub reponse, 20% off my NEXT purchase which will be never from these crooks. Might i add, i also paid an extra fee to have the tickets sent to my email immediately and I even printed them out. StubHub's no-refund policy leaves ticket holders fuming - WCPO BEN: STUBHUB SAYS IT IS STILL OFFERING REFUNDS IN STATES WHERE IT IS REQUIRED TO BY LAW, BUT DID NOT PROVIDE A LIST OF THOSE STATES. This cookie is used for the website live chat box to function properly. On Feb. 26, StubHub's general counsel was hailing the company's . It also covers you if an event is cancelled or rescheduled, necessitating the purchase of new tickets.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-large-mobile-banner-1','ezslot_7',151,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-large-mobile-banner-1-0'); On StubHub, you have two options for reselling your ticket. As a marketplace, we act as an intermediary for buyers and sellers, StubHub said. A UNETHICAL ON THEIR PART. I order tickets for the packers Vikings and was sent tickets for the packers bears 2 days from the order date. Managing your orders 43. Buy sports, concert and theater tickets on StubHub! You aren't supposed to dispute charges because you changed your mind. asks for a code, which i put in, says incorrect code(which came from them). You cant change your TOS after purchase. They said there was nothing else that they could do. Others were postponed. Massachusetts has clear rules on returns and refunds. FRAUDULENT COMPANY!!!! I opted to wait and try with my credit card company to see what options I had to cancel that transaction. They had me wait 3 hours to tell me to go scratch. Olivia Perreault. StubHub will contact you as soon as possible. According to the complaint, StubHub has walked away from its longstanding "FanProtect" guarantee of cash refunds upon event cancellation. On Friday, news broke that the full-refund option would no longer be available for StubHub ticketholders. The app and the email both said is was going to be ready April 3rd, I waited all day April 3rd and no pass came, I even waited the morning of the game April 4th and never got the pass sent to me. I am traveling today from Mexico to Madridfor what? New York Mets Ticket Policies for Impacted Games | New York Mets - MLB.com They DO NOT have their customers backs. We greatly appreciate our communitys patience and understanding during this extraordinary time.. The game has been changed to Sunday 27th August and we are simply no longer in the UK. We reached out to the company for an explanation on behalf of a half dozen Massachusetts customers who told us they've been wrongly denied their money back. He reportedly paid $120 per ticket. Now you gave them no time to sell again. Needless to say, I initiated a dispute over StubHub's transaction. Awful company that I hope fails soon. I purchased tickets for a James Taylor conert and paid for them months in advance. Or am I screwed. We were so upset. They explained to us the person who registered the wristband could show up to the event and claim they lost it. StubHub changes its refund policy during COVID-19 pandemic, how you can still get your money back May 20, 2020, 3:42 PM 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker. Hi Joan. After holding the line on offering marketplace credit rather than refunds except in states where a refund was required by law, StubHub changed its policy earlier this year to once again allow cash refunds as the live events industry began to reopen following the lengthy halt on large scale gatherings due to COVID. Stubhub is assuming that I will want to attend another event some time in the future and that they can hold my money until then. Otherwise you will receive a voucher for 120% of your purchase price. If any of these tragic events occur, you will be eligible for a refund. Stub hub is asking me for "proof of transfer" when Wells Fargo never gave me the option to transfer these tickets. I agree I do not like their return policy. I purchased tickets to the Liverpool v Arsenal game which they were advertising to take place on Saturday 26th August st 3pm.
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