Required fields are marked *. Ive used Stubhub for over 4,000 transactions. I am going to suing them due to this but I thought it should be put out their they arent trying to change their ways they dont gave a damn about customers because I WAS IN TRAINING A FEW MONTHS AGO AND THEY WERE STILL STATING NO REFUNDS UNLESS THE CUSTOMER WAS GIVING HARSH PUSHBACK AND THEN REACH OUT TO A SUPERVISOR FIRST. How to Get a Refund for All Your Tickets - Vulture THEY LIE. StubHub is an eBay company that began selling and reselling event tickets in 2000. Though defendants StubHub, Inc. and Last Minute Transactions, Inc. have offered customers vouchers worth 120 percent of their total ticket order for canceled events, the lawsuitalleging breach of contract, false advertising, and violations of California consumer protection lawsclaims the companies abrupt and illegal about-face has cheated tens of thousands of customers out of money to which theyre legally entitled. Things You Should Know. With the complete shutdown of large gatherings, countless businesses are being impacted. A $5M lawsuit was filed against StubHub over their updated refund policy The NHL postponed its season on March 12 in the massive wave of coronavirus shutdowns. Weve worked hard to create a platform that serves both buyers and sellers as a trusted marketplace, he wrote. Please add, I live in Massachusetts and purchase two tickets to go see Garth brooks. Further, the case alleges that while StubHub has refused to remit cash refunds to customers, the company has also failed to pass along any savings it may have pulled in onto ticket sellers, who according to the lawsuit have in many or all instances been backbilled for the canceled events.. Punk Rock Bowling and Music Festival Tickets - StubHub StubHub Might Owe You a Refund For Canceled Events in 2020 - Lifehacker How to Get a Refund from StubHub - Christian Small 8 weeks of being lied to only to have them refuse to fulfill their guarantee and their customer service RUDELY tell me there was absolutely no way to offer me anything other than the lowest priced seats they had other than a refund. While predictions of the company going bankrupt appear to have been overblown, the damage to the pre-pandemic leader in ticket resale marketplaces in the U.S. has been substantial. There is a chance that StubHub will settle the case in the future. I was informed they could not secure the tickets from the seller. If the show ends up being cancelled you will receive a refund. Read our Newswire Disclaimer. Entertainment industries have seen every event canceled or postponed for a foreseeable future. NEWS. Para una notificacin en Espaol, haga clic AQU. STEP ONE - FILE A NOTICE OF DISPUTE WITH STUBHUB Pursuant to StubHub's user agreement, [8] you're required to complete a Notice of Dispute form and submit it to StubHub by certified mail at the following address before you can file a refund arbitration claim: StubHub Inc. Attn: Litigation Department Re: StubHub Notice of Dispute administrator or law firm. It provides services for buyers and sellers of tickets for sports, concerts, theater, and other live entertainment events. A Phoenix resident has filed a proposed class action against StubHub in which she claims to be one of many consumers stuck with worthless tickets to canceled events after the $4 billion ticket marketplace decided to walk back its longstanding FanProtect refund guarantee. In May this year, McMillan had purchased two tickets on StubHub but was denied a refund due to the NHL suspension. Home | StubHub Settlement The settlement will also end a multi-state investigation into StubHubs alleged refusal to provide customers with refunds for cancelled events, reports Law360. Worse, the lawsuit says, is that StubHub is proactively collecting money owed to customers and converting the funds for its own use. What happens when an event is canceled? : StubHub StubHub facing class-action lawsuit after changing refund policy amid Before commenting, please review our comment policy. They told me to sell them. Camp Lejeune residents now have the opportunity to claim compensation for harm suffered from contaminated water. If you would prefer a cash refund, simply . I still have tickets for myself for that Gabriel Iglesias show. StubHub refund ruling highlights Calif. precedent companies despise The case, In Re: StubHub Refund Litigation, is now proceeding in the Northern District of California, presided over by Judge Haywood S. Gilliam, Jr.This particular case represents one of the few COVID-19 related consumer lawsuits to successfully . StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many . You also need to read their terms and conditions regarding disputes as you may be forced to file in their state where their company is incorporated. McMillan's main agenda is for the court to demand StubHub to cease issuing coupons worth 120% of the paid ticket value. According to the complaint,StubHub has walked away from its longstanding FanProtect guarantee of cash refunds upon event cancellation. The case proposes to cover anyone in the U.S. and U.S. territories who opened a StubHub account before October 1, 2018 and used StubHub to buy tickets to any event that was canceled or is canceled at any point from March 25, 2020 until the date on which notice is sent out to potential class members and has not been issued a refund. New Jersey Lawyers Fund for Client Protection, Employee Lawsuit Settlement Things to Consider When Choosing a Lawsuit Settlement, Class Action Lawsuit Benefactor Who Can Be a Class Action Lawsuit Benefactor, An Overview of a Glipizide Class Action Lawsuit, When to File a Class Action Lawsuit Against Yahoo, A 23 and Me Lawsuit Reveals False Promises About Health Risks, Ticketmaster Lawsuit Tickets A Class Action Lawsuit, DeVry University Class Action Lawsuit and Federal Loan Forgiveness Programs, District Attorney of Marin County, California, CareCredit Lawsuit Settlement First Victory For Consumers. A consent judgment will clarify the terms of the FanProtect Guarantee and StubHub. You may be a Class Member in the proposed Settlement and may be entitled to participate in the proposed Settlement if you meet the following criteria. StubHub has my $253 for tickets I sold. Adam Silver had to get the Christmas bonanza in- fans be damned. The company is now the subject of two class action lawsuits from ticketholders in the U.S. and Canada. I was told the offer for alternative tickets was the only offer that would be made other than a refund. The lawsuit states that StubHub rescinded its FanProtect guarantee, which allows ticket sellers to offer refunds before the event. Day of the event, I downloaded the tickets only to find they were for the wrong event. StubHub only has one customer service number, so you'll call 1-866-788-2482 no matter where you live in the world. I tried contacting support and I kept getting the same response. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. The company originally intended to give customers a StubHub credit for a future event rather than a cash refund. Future games will have me eating my tickets or selling at an extreme loss, as no options have been offered other than kick rocks if I dont want to jeopardize my health. Wisconsin residents could get ticket refunds after StubHub settlement The company has so far been unable to compel arbitration for refund denial claims brought by those who used its mobile application. StubHub calls for MLB refund lawsuit to be sent to arbitration THEIR GUARANTEES ARE A LIE. How to Contact StubHub: Customer Service for Buyers and Sellers - wikiHow Tickets are 100% guaranteed by FanProtect. Fans Still Struggling To Get Refunds From Ticket Re-Seller StubHub For Linda Lam focuses her practice on representing consumers, small businesses, and employees in complex litigation. Attorneys General from multiple states alleged StubHub refused to give consumers cash refunds for events cancelled because of the COVID-19 pandemic. I found out they listed under a wrong account. Moreover, the company will be forced to refund its customers. I listed tickets and never heard back that they sold. StubHub, however, continues to charge third-party resellers credit cards for the money owed to customers via refunds yet has kept the funds for itself, the suit says. The case is still pending, but will be heard by a jury. And the beat goes on. McMillan accuses StubHub of several things, mainly breach of contract and negligent misrepresentation. StubHub, Ticketmaster and two affiliated companies were dismissed from the suit on Monday by U.S. District Court Judge Dale Fischer. Right before I submitted it, somebody purchased it, and I clicked, unable to fulfill it. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Copyright 2021 LawCities.com. The coupon, of course, expired in 12 months. I am disputing through PayPal. I had to do all the work, not them. For most lawsuits, theres nothing you need to do in order to be a part of or join a class action lawsuit. The company blamed the difficulty of recouping from sellers during the pandemic. McMillan lawyer Nick Coulson echoed the sentiment. Do not use STUBHUB, they are not an honest business. The Court has not decided who is right. and how can you speak to my credibiity when you never talked to me about this made up problem in your head like I hve told them and I stand by I was suspended to keep me quiet and not let others know what I knew about them. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. But, as an alternative, the 120% off coupons were also . Who should shoulder those cancellation costs? StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . It is possible to request a refund on a purchased StubHub ticket manually. StubHub Dodges Class Action Lawsuit Demanding Refunds Over Vouchers settlement administrator or your attorney for any updates regarding Read the complaint here: StubHub Refund Class Action Complaint
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