service cloud specialist superbadge challenge 2

Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. I have cloned the Salesforce "Standard Platform user" profie!Is it correct? ), Workday Online Integration Course Hyderabad, Business Administration Specialist Superbadge- 3 & 4, Lightning Experience Reports & Dashboards Specialist Superbadge - 5-6, Process Automation Specialist Superbadge - 5. This is where you start building out the ability to manage support levels. I was able to work out a solution, I will outline it below. I have created data categories and Subcategories and have activated.But have issue with the above error. Your help is needed! Well occasionally send you account related emails. "I named the process :"Cloud Technical Team" !Not sure what is going on .. Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! Hi Trailhead baby master =)I'm stuck for couple of hours with this step 2 error:"Challenge Not yet complete here's what's wrong: We can't find the 'Cloud Technical Team Support Process'. Hi Arthur,We see that the marco that you have build should be sending an email from "Email" feed and not from any other feed option. Empty the recycling bin. He laughs when I poke his nose and tries to take toys out of my hand. I completed "Selling with Sales Cloud Specialist" Superbadge last night, on June 30th, 2022 (my first superbadge). This type of information has a track record of assisting businesses of all sizes in producing outstanding user experiences.If you want to know about Which Trailhead Superbadge Is Right for You? | Salesforce Ben My email template body is set up like this:Hey {!Case.Contact},Sorry to hear that your panels aren't generating the power you hoped for. I have finally managed to get through this stage. sportsbet korsan taksi hacklink sportsbet vbet taksi hacklink vbet mrbahis, Book your first outdoor furniture in UK, Visit: rattan garden furniture, slot sitelerikralbet betpark tipobet mobil deme bahisbetmatik kibris bahis siteleri poker siteleri bonus veren siteler4GT, This afternoon, I added a genius wig in an attempt to look a little older and more experienced. I've attempted to use the change case status (quick action) and the status update (mobile & lightning action). I'm sure you've done this but is omin-channel enabled? Service Cloud Specialist | Salesforce Trailhead If you can not, I'd look around at permissions. Hotel in Taipei | Hyatt Place New Taipei City Xinzhuang This should be a prerequisite badge: https://trailhead.salesforce.com/content/learn/projects/set-up-case-escalation-entitlements, HI Trailhead baby,I am struck with Step 2 Error :We can't find the Case Page Layout for the Cloud Technical Team Lifecycle. Ensure you create 'Billing Topics' for Knowledge." If the action is missing from the page layout, it will not show up as an option in the feed. The Service Cloud Consultant certification is designed for consultants who have experience implementing Salesforce Service Cloud solutions in a customer-facing role. And what was your response to this issue, i'm in the same trouble Joy, would you mind sharing? Do share more like this. Hello,I'm stuck on Challenge 7 with a hair-pulling message:We couldn't find the correct dashboard metadata. I'd do a quick google search on Salesforce Macros- It's a point and click process. Usually, I'd let you figure it out, but this one is odd- {!recipient.name}And - make sure that you have a contact that is associated with the case. Does this help? "Can you please help me, what am I missing? Not sure what I'm missing here, Help is much appreciated, My error message: We can't find the Case Page Layout for the Cloud Technical Team Lifecycle. I made two dollars today! hmmm Could you check the Group Name to make sure that it is Basic_Support_Agents Also- What other steps have you taken? (might not matter)The biggie- violation action- Does need to be dynamically assigned. If not, I'm happy to take a look at the details of your macro if you would post them as a comment. https://trailhead.salesforce.com/en/content/learn/modules/reports_dashboards/reports_dashboards_report_types, Hi i am stuck at step 4 with the error"Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Thanks, Michal. This is my journey- a normal kid by day- a Trailhead explorer by night. Read this article- It should answer your question: https://help.salesforce.com/articleView?id=customizesupport_ondemand_email_to_case.htm&type=5If not, leave some details on your setup of email-to-case. Activate your knowledge groups and sub-groups. Something a little odd- Have you added the chatter feed/publisher to the layout? Once this was done, I passed the 3rd challenge section. Thank you SO MUCH. The free lemonade offer worked! baby samanwaya 8:57 PM (3 minutes ago)to rebecca Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. We can't find a field called 'Question Long Text Area'. But trailhead gives an error message back. for Challenge 7. . Ensure you select the correct Chart format." I am stuck on challenge 5. Hey I'm getting this errorChallenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. While I'm trying to create a Macro, and adding Instructions, the Update Case tab under feed tab is not highlighted. Would you like to share some details of your current configuration? I have all the Data Categories entered correctly (and have reset each page several times) and yet it still gives me this error:Challenge Not yet complete here's what's wrong:We can't find a data category called 'Reimbursements and Payments Topics'. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. I'm on Challenge 3 and I keep getting this error:Challenge Not yet complete here's what's wrong:We can't find the correct fields for the Page Layout. What item is on your lightning Case page layout to show Entitlements? I resolved the issue, by deleting the Billing profile and recreating it using. I don't know what else to try. Before you begin the challenges, please review Service Cloud Specialist: Trailhead Challenge Help. Review the steps to create the 'Cloud Team Billing Support' profile.I deleted and recreated the profile number of times. I added the email action for both Classic & Lightning case layout but i do not see the Email button and when i test the console, i can not send and email. This article will help you to work through the Lightning Experience Reports and Dashboards superbadge. I originally created the Cloud Team Billing Support profile first, then cloned it (using the clone button on the Billing profile page) to create the Cloud Team Technical Support profile. The demand for UI/UX design implementation is continuing to grow. Glad you solved the problem! Click the cog in the upper right hand corner. But I have created this Data Category, so I'm not sure what the issue is. Ensure you set up the routing for Advanced Cases properly.i have done all the setup but . Tonight's challenge involves the creation of two processes. You should be prepared for a heavily scenario . Originally I didn't have that checkbox checked on Email-to-Case but I have since corrected it and deleted and recreated my Routing name "Cloudy Email Routing". We recommend using a new Developer Edition (DE) to check this challenge. Selling with Sales Cloud Specialist Superbadge - YouTube I was very impressed by this post, this site has always been pleasant news. Even though I created the Case Assignment Rules to achieve this I am getting the below error, please help !!! Tried it all, from custom : support profile to standard user, even admin. It's likely something simple like an extra character. I am having trouble with step 4. Any help would be greatly appreciated. Ensure you set up the routing for Basic Cases properly." You write beautiful things. You also get personal insight into the life of a Trailhead Baby! Hi,I have some issues realted to the step 4 (Configure case routing), the error message is : Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. My brother has started to play with me! Please reference: https://help.salesforce.com/articleView?id=activitytimeline_configure_call_task_event_tabs.htm&type=5. Youll need to enable this whole feature before you start I wont give away what its called! I like your blog.Devops Online Training in HyderabadLearn Devops Online. Hello, I am also stuck with the same situation as Anonymous May 31, 2019 at 12:12 AMHi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. http://www.alwaysablezard.com/salesforce/tips-for-passing-the-service-cloud-specialist-superbadge/, Business Administration Specialist Superbadge- 3 & 4, Lightning Experience Reports & Dashboards Specialist Superbadge - 5-6, Process Automation Specialist Superbadge - 5. Which checkbox I have to checked in Step 5.Actually I am getting below error:"Challenge Not yet complete here's what's wrong: We can't find that Case Agents have access to Knowledge. Ensure the Customer Contact can be tracked on Cases.Current SetupAssignment: Checking for below:1 (Case: Status EQUALS New) AND (Case: Priority EQUALS High) Assign toAdvanced Case Organizer2( Case: Priority EQUAL SLow) AND (Case: Status EQUALS New) Assign toBasic Case OrganizerPre-Defined Teams named "Cloudy Support Team"Case Team Roles 1: "Customer Case team" Access "read" ONLYCase Team Roles 2: "Support Lead Role" Access "read/write", My assignment is a tiny bit different (Equals High or "Not equal to High")Role names are also different- definitely schematics, but "Customer Contact" and "Support Lead", Thank you for sharing the information here. I fixed it, it was a really stupid mistake. Don't be worried if you are updating several page layouts plus the console app. I had enabled 'Email-to-Case' in my because of which, I am getting the following error while trying to complete the challenge. Hi All,Im struggling to complete challege 6. This superbadge in specific helps building reusable granular components. I'd just give it 24 hours then recheck the challenge. This is really a tricky one. I have created also both categories. If you are familiar with report and dashboards, this challenge should only take 30 or so minutes to complete. Thanks, the mistake was that it was not Cloud but Cloudy :(, Woohoo! An action can be added to the page layout. "Im not able to add instructions in the macro. I am not sure what I'm doing wrong? I have logged in as Ada can see everything selecting an article with question and answer field but keeps providing me the error "We can't find that Case Agents have access to Knowledge. When you start a create a new report, simply click to start with a clean screen. hmmmm I think I just had to drag the filed onto the layout. The first think I would try is to create a case with an email address that is yours then run the macro to make sure that you get the email. Will you be able to guide me? MVNO Providers3. Take a break, grab a snack, and watch this video. You, my amazing reader, get more than tips for a Salesforce Superbadge. hi Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Edit your action, and on the lookup field for the "assigned to" there is a drop down on the left. Hi!Here's the error I'm getting:We couldn't find the Advanced Cases configuration. I may be overthinking this, but want to make sure they aren't twisting the terminology on us like they tend to do with Superbadges. Ok. Let's go to the App Manager- Share exactly what the App Name and Developer Name are. Something is blocking the challenge checker from fully running. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle.- I used the preexisting standard field but I didn't see any missing stage values- I did NOT rename the field name (is that the problem? The sketch allowed me to organize all of the instructions into a reasonable order before I started clicking. The error message is so cryptic that it's hard to troubleshoot the issue. I have checked all of these things and my challenge still gives me the 'We can't find Entitlements on the Case Lightning Page. I think it must have taken some time to register that I updated the values or something?!?!? Challenge Not yet complete here's what's wrong: @atapper - add those stages in support process and assign. Excellent article and with lots of information. Could you share a bit more details on what you have done for this step? can you please suggest something? * Able to be used on a profile level? 1 is checked that should not be checked. please help. Ensure a High Priority Task is created for the case owner to contact the customer.Please do the needful. :), I am attempting Challenge 7 on the Service Cloud Specialist Superbadge. Apply for Compute Sales Specialist job with Lychee shadow in Taipei, Taipei City, 11568. Hi I'm working on challenge 3 and I'm getting this error "We can't find Entitlements on the Case Lightning Page. In all case page layout I have enabled Knowledge Sidebar in each case page layout, Useful Information, Thank you for sharing these, its so helpful.Reusable badgesHotel Name Badges, Thanks for sharing your valuable information Salesforce CPQ TrainingSalesforce CPQ Online Training, uak bayankilis bayanosmaniye bayansiirt bayanmu bayanbartn bayansivas bayanile bayanayvalk bayansultangazi bayan, malatya bayanar bayanadana bayanedirne bayanzonguldak bayanrize bayanbalkesir bayankarabk bayankrehir bayankonak bayan. Please provide some detailall I can get form the comment is that your Advanced Cases routing is not correct:). Review the steps to create the 'Cloud Technical Team Support Process'.

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