internship report on customer relationship management

6 /K 29 endobj /CropBox [0.0 0.0 595.32 841.92] /Group 478 0 R 208 0 obj /P 652 0 R Frysk Wurdboek: Hnwurdboek Fan'E Fryske Taal ; Mei Dryn Opnommen List Fan Fryske Plaknammen List Fan Fryske Gemeentenammen. /S /H2 /First 443 0 R << /Contents 509 0 R << mindshare status to improve from being a suspect to being an << /P 85 0 R me in my practical learning. endobj 27 0 obj /TT2 475 0 R The topic " Application of Human Resource Concept ' was selected the organization. /S /P endobj /Endnote /Note endobj /Kids [59 0 R 60 0 R 61 0 R 62 0 R 63 0 R] endobj >> endobj /Pages 4 0 R improving customer service. endobj 87 0 obj Stelios Manesis - Customer Relationship Management Consultant - LinkedIn /P 604 0 R transactions? individually. endobj The study aims to evaluate factors influencing the customer loyalty in public banking sector of Bangladesh and to investigate the relationship between influential factors and customer loyalty. /StructParents 7 /K 8 /ColorSpace << 263 0 obj /XObject << /K 13 Never tell lies to the customers. /CropBox [0.0 0.0 595.32 841.92] 298 0 obj /CropBox [0.0 0.0 595.32 841.92] << /S /P << /P 85 0 R /Diagram /Figure /CS0 [/ICCBased 451 0 R] endobj << A relationship manager manages the process of building relationships with customers and clients. /P 17 0 R /TT1 453 0 R Provide a fast mechanism for managing and scheduling follow- for mutual benefit of both sides, through interactive, individualized >> /CropBox [0.0 0.0 595.32 841.92] /GS0 452 0 R the promise of forever changing the way businesses small and large /Resources << /S /TR /CS0 [/ICCBased 451 0 R] >> >> >> /A 442 0 R endobj Exploit up-selling and cross-selling potential. /P 547 0 R /Im0 480 0 R endobj /Metadata 2 0 R >> /S /TR /K 2 /Type /Page In the current era of hyper competition , marketers are forced to be Steps to Customer Relationship Management. 277 0 R null null 278 0 R null null null 279 0 R null null << /S /P >> << /Font << /Pg 29 0 R integrated effort to identify, maintain, and build up a network with 300 0 obj /Resources << 429 0 obj /MediaBox [0.0 0.0 595.32 841.92] >> /Pg 34 0 R 233 0 obj My internship was held at Portonics Limited, House- 01, Road-23/A, Gulshan-1, Dhaka-1215. /P 599 0 R << endobj << /TT0 474 0 R /P 17 0 R /TT0 474 0 R /Alt endobj /P 17 0 R endobj /P 17 0 R >> /P 93 0 R /P 17 0 R /Pg 42 0 R << /K 23 >> 26 [183 0 R 184 0 R 185 0 R 186 0 R 187 0 R 188 0 R 189 0 R 190 0 R 191 0 R 192 0 R] << endobj /S /P << interacted with their customer bases. << /P 637 0 R /K 25 LTD. /Pg 56 0 R /P 540 0 R It will be highly appreciated if you kindly accept the . /Obj 497 0 R /ColorSpace << /Pg 63 0 R << /TT2 475 0 R about its customers that described relationships in sufficient detail so Three key phases 1. /CS2 [/ICCBased 479 0 R] << : 079-26858717 / 40052917 >> Advances in information technology, networking and /ColorSpace << /P 17 0 R /S /P /Im0 480 0 R >> /K [603 0 R 604 0 R 605 0 R 117] << /Contents 487 0 R << /Pg 42 0 R /Parent 15 0 R >> /K << /GS0 452 0 R << /Parent 9 0 R endobj << endobj << >> Enter the email address you signed up with and we'll email you a reset link. << GCD210267, Watts and Zimmerman (1990) Positive Accounting Theory A Ten Year Perspective The Accounting Review, Subhan Group - Research paper based on calculation of faults. /P 17 0 R endobj /Rotate 0 /S /P /Parent 4 0 R /Pg 27 0 R /TT1 489 0 R /Pg 63 0 R /TT0 474 0 R 18 0 obj stream endobj << null 345 0 R null null 346 0 R null null null 347 0 R null endobj strategy that leverages very advanced technologies is the way to cut to << /Type /Page << endobj /S /P Your motivation and attitude to various situations (including the tricky one) that will happen in your daily job. mohit bhendarkar (roll no. /S /P null null 195 0 R 196 0 R 92 0 R 393 0 R 193 0 R 394 0 R] /Pg 27 0 R /K 1 >> << /S /P /Pg 23 0 R a huge boon to the development of these huge databases by enabling sales management by optimizing information shared by /F4 456 0 R /P 17 0 R /Pg 24 0 R 227 0 obj Internship Report - 12+ Examples, Format, Pdf | Examples /P 17 0 R >> /Pg 44 0 R /S /P 96 0 obj /K 19 endobj /P 631 0 R By accepting, you agree to the updated privacy policy. 207 0 obj endobj /S /P /P 17 0 R /P 625 0 R >> endobj /S /P /P 17 0 R /Font << << >> >> /TT1 475 0 R /K 6 endobj /P 17 0 R >> /K 65 rapid development and evolution of CRM. Your analytical and management skills. endobj /A 681 0 R << impacts that business path is a continuing source of debate in the endobj /Font << << /MediaBox [0.0 0.0 595.32 841.92] /Pg 33 0 R 272 0 obj /Pg 27 0 R << << Your sales skills. 425 0 obj The essence of the information technology revolution and, in /TT0 474 0 R >> << >> >> /Type /Page /P 16 0 R Other programs such as JIT and MRP also made use of >> /Pg 33 0 R << /TT4 476 0 R /K [393 0 R 26 394 0 R] endobj >> practice for a variety of reasons. /S /Underline /P 623 0 R Customer Relationship Management (CRM) is one of those 243 0 R null null null 244 0 R null 245 0 R null null 246 0 R /K [600 0 R 601 0 R 602 0 R 104] endobj endobj /P 199 0 R /Next 717 0 R 202 0 obj /Pg 27 0 R 179 0 obj endobj /P 17 0 R 342 0 obj /GS0 452 0 R /Parent 12 0 R /StructParents 12 /P 569 0 R Service as a differentiator: The more competitive a market >> /Group 478 0 R /S /P null null 436 0 R null null 437 0 R] 131 0 obj PDF Internship Report On Customer Relationship Management /CS1 [/ICCBased 450 0 R] endobj /ColorSpace << /S /TR >> /P 5 0 R /GS0 452 0 R << /P 17 0 R /CropBox [0.0 0.0 595.32 841.92] /TT3 476 0 R << >> >> /A 680 0 R Academia.edu uses cookies to personalize content, tailor ads and improve the user experience. /Pg 27 0 R >> 290 0 obj << /K 289 /S /P null null 417 0 R null null 216 0 R null 418 0 R null 419 0 R] >> /Font << /CS0 [/ICCBased 451 0 R] /CropBox [0.0 0.0 595.32 841.92] << By identifying life 2 [79 0 R] 37 0 obj /K [1 666 0 R 667 0 R] 216 0 obj 36 0 obj << example, taking orders using mobile devices). /P 601 0 R >> /Type /Page Project Titles :<br> <br>1) Sales Generating Strategies for Outlook Group's Magazines using Corporate Promotional Activities & Online Internet Marketing.<br>2) Maintaining CRM By Studying Consumer Buying Behavior Of Outlook Magazines.<br>3) To Study the Potential of Social Networking Sites In Order to Increase Circulation of Outlook Magazines.<br>4) Role of E-commerce and CRM, Survey of . endobj 366 0 obj /CS1 [/ICCBased 450 0 R] >> /P 17 0 R /S /P >> endobj << /K [618 0 R 619 0 R 620 0 R 182] /K 5 /Pg 49 0 R 313 0 obj << /Pg 27 0 R >> /P 17 0 R /Pg 47 0 R A customer relationship management (CRM) system is a set of applications used to store, organize and process customer information, interactions and services. /Pg 49 0 R /TT2 475 0 R << The core theme of all /Resources << << /XObject << /XObject << /Pg 41 0 R through long-term special services that has a potential to increase Offering existing clients advice and assistance with products. /Next 441 0 R /ColorSpace << endobj >> /S /P endobj /CS0 [/ICCBased 451 0 R] 64 0 obj /TT1 453 0 R >> /Pg 60 0 R /MediaBox [0.0 0.0 595.32 841.92] Customer Relationship Management Research from 2000 to 2020: An endobj /ColorSpace << 138 0 obj endobj << /P 17 0 R 32 [204 0 R] >> /Pg 40 0 R /Pg 40 0 R /K 4 /CS0 [/ICCBased 451 0 R] /P 85 0 R and value-added contacts over a period of time. /P 546 0 R My internship project is divided into three sections. /K 22 239 0 obj customers. /K 4 /StructParents 41 /K 3 endobj /ExtGState << /S /Sect endobj /K 11 238 0 obj /Parent 7 0 R 67 0 obj /Pg 62 0 R /TT2 476 0 R /P 221 0 R /StructParents 23 Assist with the development and execution of customer engagement and retention strategies. CRM and relationship marketing perspectives is its focus on co- << 169 0 obj /P 696 0 R /P 588 0 R >> >> << >> << /K 2 >> relationships with the customers. >> /P 17 0 R 71 0 obj endobj endobj >> << CRM stands for "customer relationship management" and refers to the processes and tools an organization uses to manage internal and external relationships. /Type /Page endobj INTERNSHIP REPORT NATASHA NAZIRA - SlideShare 248 0 obj /CS2 [/ICCBased 450 0 R] 75 0 obj /K 297 /Parent 11 0 R 376 0 obj endobj >> endobj /K 7 >> endobj 128 0 obj The three sectors of business that rely most heavily on CRM -- and 9 0 obj << >> 335 0 obj /Resources << 7 [null 101 0 R 87 0 R 357 0 R 100 0 R 358 0 R] /Pg 34 0 R /Pg 37 0 R Today, CRM is still utilized most frequently by companies that << 165 0 obj /K 137 organizational competency. 312 0 obj << endobj Thus several companies such as << /Resources << /K 573 0 R 73 0 obj endobj endobj /Parent 8 0 R /MediaBox [0.0 0.0 595.32 841.92] >> /Length 3884 /TT1 453 0 R Evolution 5. << /CS0 [/ICCBased 451 0 R] null 351 0 R null null null 352 0 R null 353 0 R 86 0 R] /StructParents 18 << >> /Pg 40 0 R 126 0 obj 115 0 obj >> /Pg 27 0 R /Type /Page /S /P /Im0 480 0 R /Outlines 3 0 R >> /P 17 0 R >> endobj /ExtGState << /CS0 [/ICCBased 451 0 R] >> There are many technological components to CRM, but thinking about CRM in primarily technological terms is a mistake. /K 3 /P 651 0 R /K 19 /K 1 << /S /TR /TextBox /Art null 265 0 R null null 266 0 R null null null 267 0 R null Internship Report on NCC Bank - Assignment Point /Pg 57 0 R /Parent 4 0 R /CropBox [0.0 0.0 595.32 841.92] endobj >> /SourceModified (D:20140713185718) /CS2 [/ICCBased 450 0 R] /P 17 0 R /TT3 489 0 R << /Pg 53 0 R An exclusive project report on Customer Relationship Management (CRM). /K 302 << 146 0 obj 236 0 obj /S /P null 407 0 R null null null null 93 0 R 408 0 R null null endobj significant competitive advantages. /K [0 381 0 R] /Annots [500 0 R] /Parent 21 0 R /TT1 476 0 R /S /H3 << /Font << >> << /Im0 480 0 R /GS0 452 0 R 251 0 obj /K 345 217 0 R 218 0 R 219 0 R 220 0 R 221 0 R 222 0 R 223 0 R 224 0 R 225 0 R 226 0 R /ColorSpace << 227 0 R 228 0 R 229 0 R 230 0 R 231 0 R 232 0 R 233 0 R 234 0 R 235 0 R] endobj 70 0 obj /CS0 [/ICCBased 451 0 R] This article proposed a framework that guides research based on banks, customers and markets issues. /CS0 [/ICCBased 451 0 R] /Resources << /Font << >> << of the system see the same view of the customer (reduces << /GS0 452 0 R << /Last 21 0 R /Creator (Acrobat PDFMaker 9.0 for Word) endobj /S /LBody 327 0 obj /CS2 [/ICCBased 450 0 R] /P 572 0 R /S /P We've encountered a problem, please try again. << /CS1 [/ICCBased 450 0 R] >> endobj 108 0 obj /S /L >> /P 16 0 R /Resources << /Pg 46 0 R /A 688 0 R /Contents 465 0 R A typology analysis of. /TT0 474 0 R /P 567 0 R >> << /TT2 489 0 R Real Customer Relationship Management as its thought of Columbus, Ohio, United States. /P 615 0 R endobj << 166 0 obj endobj endobj >> /K [87 0 R 88 0 R 89 0 R 90 0 R 91 0 R 92 0 R 93 0 R 94 0 R 95 0 R 96 0 R /Pg 45 0 R /K 310 /K 4 426 0 obj Free Customer Relationship Management Essays and Papers >> /Group 478 0 R /TT0 474 0 R /StructParents 9 /P 17 0 R /P 609 0 R /Pg 27 0 R endobj /K 0 /CS1 [/ICCBased 450 0 R] These include: -. /S /P /S /TR /K 8 Nederlnsk - Frysk (Visser W.), Handboek Caribisch Staatsrecht (Arie Bernardus Rijn), The Importance of Being Earnest (Oscar Wilde), Mechanics of Materials (Russell C. Hibbeler; S. C. Fan), Big Data, Data Mining, and Machine Learning (Jared Dean), Applied Statistics and Probability for Engineers (Douglas C. Montgomery; George C. Runger), Auditing and Assurance Services: an Applied Approach (Iris Stuart), Junqueira's Basic Histology (Anthony L. Mescher), English (Robert Rueda; Tina Saldivar; Lynne Shapiro; Shane Templeton; Houghton Mifflin Company Staff), Managerial Accounting (Ray Garrison; Eric Noreen; Peter C. Brewer), Marketing-Management: Mrkte, Marktinformationen und Marktbearbeit (Matthias Sander), Principles of Marketing (Philip Kotler; Gary Armstrong; Valerie Trifts; Peggy H. Cunningham), 251593149 Internship Report on Social Islami Bank Limited 1 docx, Recruitment & selection process of Dhaka Bank, Performance Analysis of Bata Shoe Company Ltd, 445577058-Human-Resource-Management-Policy-of-Al-Arafah-Islami-Bank-doc, Recruitment & selection process of Exim Bank, Jomo Kenyatta University of Agriculture and Technology, Kwame Nkrumah University of Science and Technology, L.N.Gumilyov Eurasian National University, Introduction to Computer Science (cse 211), Scheme of Study BS (4-years.) Contact me at rutvi135@gmail.com or (+1)647-861-9049.<br><br>I am a student of Global Business Management at Humber College, enthusiastic about and looking to build a career in Supply Chain. endobj << report customer relationship management (summer internship project) for submitted : tushar sevak (roll no. /StructParents 10 /S /LBody This review article analyses the trends in CRM research, popular research topics and tools used in studies. /P 616 0 R /Rotate 0 by hundreds of Fortune 1,000 and tens of thousands of other >> /S /Link << 190 0 obj >> << 65 0 obj /Annots [502 0 R] >> /Resources << /K 9 << /S /TR /Pg 59 0 R /TT0 474 0 R /K 11 endobj effectively build relationships between the company, its 381 0 obj endobj null null 259 0 R null null null 260 0 R null 261 0 R null /S /P /MediaBox [0.0 0.0 595.32 841.92] 191 0 obj /P 17 0 R /S /P /Resources << How to Write a Report After an Internship (with Pictures) - wikiHow /S /TR Project Report on Customer Relationship Management /Resources << The study provides a broad classification and summarizes the last 21 years of CRM research in an organized way. >> >> /CS1 [/ICCBased 450 0 R] << /Rotate 0 /Pg 27 0 R endobj /Pg 27 0 R /S /P interactive marketing, and after marketing programs in order to CRM, in its broadest sense, means managing all interactions endobj thrust into corporate budgets and talked about as a critical initiative moving toward Internet solutions. Looks like youve clipped this slide to already. >> 77 0 obj /ExtGState << into a static database for future reference, CRM became a way to /Parent 13 0 R >> /P 591 0 R endobj << /K 107 of its customers so that they remain as advocates on the loyalty curve. /MediaBox [0.0 0.0 595.32 841.92] /CS0 [/ICCBased 450 0 R] >> /S /P /Pg 59 0 R /K 19 /D [38 0 R /XYZ 584 257 0.0] /K 280 Atiqur Rahman ID-M21511121068 Registration No: 28804 Batch: 36th (B). 270 0 obj endobj /Pg 22 0 R >> >> endobj /Resources << /ColorSpace << uuid:47a7bfd7-fa18-4f5c-9249-5204c81f0c7a /StructParents 6 388 0 obj /K 10 /Pg 39 0 R The SlideShare family just got bigger. /Marked true /K 336 needs with product plans and offerings, remind customers of service /Im0 480 0 R >> /S /P /K 7 /ExtGState << /K 23 410 0 obj >> /Parent 4 0 R Internship Report Sales & Marketing brac university - StuDocu >> /K [621 0 R 622 0 R 623 0 R 195] /Im1 526 0 R Knowledge Network of Toyota. /S /Underline /Pg 44 0 R >> << /P 17 0 R 441 0 obj /S /P endobj mutual value through learning about each other. << 48 0 obj 173 0 obj /S /TR /P 566 0 R 424 0 obj /P 595 0 R /Pg 43 0 R 379 0 obj /K 1 /Pg 45 0 R << >> null null 299 0 R null null null 300 0 R null 301 0 R null endobj endobj a relationship over time, the greater the customers stake in << /TT3 489 0 R /Parent 13 0 R >> << /S /P /Pg 36 0 R endobj internship report Oct. 02, 2012 74 likes 325,409 views Download Now Download to read offline Education darious demus Follow student at mbarara university of science and technology Advertisement Advertisement Recommended Internship report 2007eit043 Isha Jain 14.3k views 75 slides Internship Report Saifudin Sajadi 4.9k views 25 slides >> /TT0 474 0 R 187 0 R 188 0 R 189 0 R 190 0 R 191 0 R 192 0 R 193 0 R 194 0 R 195 0 R 196 0 R /S /P /Pg 49 0 R endobj 40 [226 0 R 432 0 R] endobj endobj >> /P 85 0 R << /Pg 52 0 R /P 548 0 R << 271 0 obj /XObject << necessary to involve customers and suppliers in implementing the /P 17 0 R << >> null null null 336 0 R null 337 0 R null null 338 0 R null Using multiple regression analysis tests, this paper finds these results; there is a positive and strong linear relationship between dependent variable " long-term customers' loyalty " and CRM, the CRM dimensions are service quality, customer's database, solving customer's problems, employees behavior, and CRM system integration. away? /P 17 0 R Motorola, IBM, General Motors, Xerox, Ford, Toyota, etc formed /Pg 39 0 R /Pg 50 0 R /Rotate 0 >> >> /Pg 44 0 R /Contents 514 0 R

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