Send the buyer a message If you have any questions regarding the buyer's request, you can contact them directly. The latest date for the buyer to request a return is 30 calendar days after the estimated or actual delivery date or 7 calendar days after the event date, whichever is later. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send . We know that our sellers want to provide buyers with a great experience, but sometimes you're not able to reach an agreement. Anyway, I dont accept returns but the buyer requested a return or partial refund. The buyer returned the item used or damaged. Additionally, you can advise the buyer that they'll be responsible for covering return postage costs, or you can provide a label. This can be useful when the buyer isn't completely satisfied with their purchase. If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer can ask us to step in and help. It's really gotten to the point of embarrassing on their part and they don't even realize it (or just don't care). If the item is returned used or damaged, you will no longer be able to give a refund to the buyer even if you qualify to give partial refunds under ourseller protections. When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during shipping. Had a buyer with a sub 5 single digit feedback in 5 years message me saying item was broken but before he leaves a feedback to send him partial refund and he'll keep it. In some cases, if you haven't responded to the return request, we may issue a refund to the buyer and seek reimbursement from you without requiring the buyer to return the item. This was my response to the claim: September 21, 2019 Note This transaction was completed on August 25, 2019. 01:47 PM For returns and exchanges less t eBay may step in without the buyer asking if the seller didn't respond to the return request. Copyright 1995-2023 eBay Inc. All Rights Reserved. If they've opened the return for another reason, for instance if they ordered the wrong item or changed their mind, then you aren't required to accept the return however, where possible we always suggest providing a great customer experience. And we had to let him. For more information about buying and selling internationally, please see our policies on International selling and International trading. eBay may automatically accept a return from a buyer on your behalf if an eBay postage label is available, and the request was made within the return window permitted by your policy. Decline the return:You can decline the return request if you've stated in your listing that you don't accept returns. '&charset='+document.characterSet : '')); Answer (1 of 3): Sellers are not required to accept returns. i probably get osmo pocket instead." When a buyer requests a return within the seller's return policy, the seller must allow them to return the item for a full refund. If we're asked to step in to help, we may ask the buyer to return the item to you. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description, the purchase is covered by theeBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. Add a message to the buyer explaining why the refund wasn't full. Give a full refund The buyer will receive a full refund. And frankly, I'm 100% okay with that. Select your reason for the return. In some cases, eBay may automatically accept the return on the seller's behalf. var m3_u = (location.protocol=='https:'? Create an account to follow your favorite communities and start taking part in conversations. The fact is eBay no longer wants small time sellers/flippers, that's a thing of the past. Carefully check the returned item before issuing a refund. Either way this whole fiasco will cost me over $100, plus I'll have to refund the full amount even if he sends me back a box of feces. If we're unable to send refunds to the buyer's original payment method, we may provide refunds by another method such as PayPal, or by coupons or vouchers redeemable for purchases on eBay. The authenticator's address will be provided to the seller in the Order details. But we don't get back the cost of shipping originally eBay has made big strides in treating buyers fairly in recent years, at least compared to where they were around the start of the decade, but this decision is among the worst. Please use this in a story so everyone knows. Since they refunded you right away, you aren't required to return the item. I feel that I am being totally screwed. and both eBay and Paypal would still side with them. See our page on, Would you like us to help with an open return request? - Someone buys a old action figure that's in overall good condition but the descriptions and photos show it has a flaw. If you stated in the listing that you'll cover return shipping charges, choose how you'll arrange for the item to be returned. Refunds and billing for return shipping costs When the buyer reports that they didn't receive an item, we'll look for evidence of successful delivery to this address. Both buyers and sellers must meet all applicable return requirements. To do this, go to the case in your Returns dashboard - opens in new window or tab and choose Refund buyer. I've tried sending messages, and all he says is "it doesn't work". If you stated in the listing that you'll cover return postage costs, choose how you'll arrange for the item to be returned. Your options for responding to a buyer's request depend on the reason they're returning the item, and the return policy you stated in your listing. If I accept it, I can still require a return of the item & always do. How to handle a return request as a seller | eBay Best practices for avoiding and handling issues with buyers, Your options for responding to a return request, Partial refund guidelines where the item is returned used or damaged, choose how you'll arrange for the item to be returned, How to give a partial refund after the item is returned. I recently sold a dji osmo mobile on eBay, I specified no returns. I quit selling on EBay for this reason. Ebay has never been the best for buyer protection, my advice is make sure you note serials before sending off etc and be prepared to take returns even for BS reasons. Answer (1 of 15): You get a refund. What if any recourse do I have in this situation. If reimbursement is unsuccessful, we reserve the right to seek reimbursement through other means. But I've never heard that automatically happens just because a seller doesn't offer returns. If a buyer reports that they didn't receive an item or requests a return, or eBay steps in on an eBay Money Back Guarantee case, a seller's funds may be held by eBay as outlined in the User Agreement and Payments Terms of Use - opens in new window or tab. The seller doesn't accept returns, so now I'm confused as to whether or not I need to return the item and how to go about doing so. If the purchase is covered by the eBay Money Back Guarantee policy, you'll have to accept the return, even if you have a no returns policy. Proof of delivery for returned items When you receive an item that does not match the description or arrives broken the money back guarantee overrides any return policy the seller may have. Car & Truck Safety & Security Accessories, when the item received by the buyer doesn't match the listing, when the seller doesn't fulfil their return policy, Coverage, eligibility requirements, and exclusions, When the item received by the buyer doesn't match the listing, When the seller doesn't fulfil their return policy, Refunds, payment holds and reimbursements, Get help with an item that hasn't arrived, Help a buyer with an item that hasn't arrived, The item received by the buyer doesn't match the listing, The seller doesn't fulfil their return policy, eBay Business Equipment Purchase Protection, Exclusions and special coverage when an item isn't received, Exclusions and special coverage when the item doesn't match the listing, estimated or actual delivery/collection date, Evidence of successful delivery to the authenticator, Handling disputes as a managed payments seller, The item arrives broken, damaged, or faulty, You must complete and pay for your purchase on eBay.com using an. Well which one is it? If you don't refund to the buyer within 2 business days of receiving the item, we may automatically issue a refund to them on your behalf. Whether you need to accept the return depends on their reason for opening the return. The amount he wanted back was pretty much the whole amount once I deducted shipping. This feature may not be used to recoup market losses on items returned in the same conditionor to recoup return shipping and restocking fees. Depending on the reason for the return, the seller or the buyer may be responsible for arranging and paying for a suitable return method. On the next page you'll see the refund amount. This includes, but is not limited to: In addition to the consequences described in the User Agreement, we reserve the right to indefinitely suspend an individual's coverage under eBay Money Back Guarantee and impose any other sanctions we may deem necessary including issuing warnings, blocking a buyer's ability to request returns or refunds on eBay and account suspension. You can also find more information in our full article below. In some cases, if you haven't responded to the return request, we may issue a refund to the buyer and seek reimbursement from you without requiring the buyer to return the item. document.write (" document.write (document.charset ? document.write ("'><\/scr"+"ipt>"); As a no returns seller, I still get the option to accept a SNAD. To do this, go to the case in your Returns dashboard- opens in new window or tab and choose Refund buyer. Returns will be treated as not matching the listing if the buyer selected "Doesn't fit my vehicle" as the return reason. Slow but it beats the stress and aggravations. Evidence of successful delivery to the authenticator All items included in the original package, Factory or vacuum seal must not be broken/opened (if applicable), Original tags included & attached (where applicable), Must include provided certificates of authenticity, grading or appraisal, Factory or vacuum seal is broken/opened but the item is still in its original condition, Item has been registered or user has not logged out of the device's account, and cannot easily be set back to factory settings, Significant signs of wear, or significantly different than how it was shipped to the buyer, Item is damaged, scratched, defective, or requires service or repair, Missing provided certificates of authenticity, grading or appraisal, Opened items that cannot be resold (perishables, liquor, makeup), Sold multiple items but the buyer didn't return all of them, We can't determine that the item received by the buyer matches the listing description, You offer returns and your stated return window applies. Whats the point of allowing me to choose no returns when they will side with the buyer when they are ignoring communication and theres no claim open??? If the buyer is asking to return the item because it's damaged, faulty, or didn't match your listing description, then you need to accept the return. If it has been less than 3o days since delivery, go to the Resolution Centre at the bottom of most eBay pages. Once you've received the item, you have 2 business days to review and give a refund, or ask eBay to step in and help. Returns for final sale purchases are only eligible for coverage under eBay Money Back Guarantee when: Final sale definitions by product category, Trading Cards - opens in new window or tab, Luxury bags & accessories - opens in new window or tab. The only difference between a seller whose policy is No Returns and a seller who accepts returns is who pays for the return shipping. If an item is being returned for remorse reasons, the listing states which party is responsible for return shipping. Once eBay steps in, eligible sellers will no longer be able to issue a partial refund to the buyer, even if the item is returned used or damaged. Enter a Return Merchandise Authorization number, if you use them. If you're unable to resolve the issue within this time, the buyer may ask us to step in and help. You can only decline a return if the buyer is returning the item because they changed their mind, and your return policy stated you don't accept returns. See our Partial refund guidelines for more details. There are strong indicators that the item is counterfeit, The item arrived after the latest estimated delivery date. From my experience it does deter some buyers from initiating a return request. 04-18-2022 When the buyer opens a return request we'll notify you by email (to your registered email address) and through eBay Messages - opens in new window or tab. Sellers are required to deliver the item to the address in the Order details, unless the buyer selected a local pickup option. If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer can ask us to step in and help. You can see it on the listing if it qualifies. Tip Buyers can always submit a return request, even if your returns policy says you don't accept returns. Send the buyer a message:If you have any questions regarding the buyer's request, you can contact them directly. I researched his supposed issue and provided him with several links containing videos as well as tutorials which show his phone working with the device that he purchased. See the table below for guidance on issuing a partial refund. If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. Sellers can find the estimated delivery information that was provided to the buyer at the top of their Order details page. This dragged out the process, caused unnecessary stress and confusion. Keep in mind that some returns can remain open for up to 35 business days. If we're asked to step in to help, we may ask the buyer to return the item to you. Tip No returns sellers can't "refuse" a SNAD. Offer a partial refund:You'll issue a partial refund to the buyer, and they'll keep the item. Select the percent you want to deduct from the refund amount. As a seller you are better off accepting returns, this way you can state what condition the item needs to be for a full refund. When eBay decides the outcome of a transaction issue, the buyer or seller may submit an appeal within 30 calendar days of eBay's decision. eBay may step in without the buyer asking, if the seller didn't respond to the return request. But once . if (!document.MAX_used) document.MAX_used = ','; To maintain that trust, we expect all members to treat each other with respect. When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during delivery. Choose the item above to start resolving a return. If you offered free shipping, you'll need to refund the buyer the full amount of the item. https://thelawdictionary.org/article/how-to-file-an-out-of-state-small-claims-suit/. Tip If you stated in your listing's return policy that you accept returns, your buyer can return the item to you, even if they've changed their mind. You can also find more information in our full article below. How to accept a return when the buyer changed their mind about a purchase. Your reply explains just the opposite. When a buyer reports that an item doesn't match the listing and the transaction meets our eligibility requirements, we will look for all of the following: If we determine that the seller did not meet their return requirements: If we determine that the buyer did not meet their return requirements, the buyer may not receive a full refund for the item and/or shipping costs. The buyer requests a return in their My eBay and you'll be notified by email. This is a good option for low-value items. The seller doesn't accept returns, so now I'm confused as to whether or not I need to return the item and how to go about doing so. You can only offer a partial refund once, and the buyer can choose to accept or reject your offer. Ebay has a 30 day money back guarantee that is available on most all items sold here. To offer a replacement or alternate item: How to give a partial refund when the item is returned in a different condition. I agree it is very annoying they waited 23 days but they can claim they exhaustible try it to make it work and did not want to give up too fast. eBay Money Back Guarantee does not cover final sale purchases on the basis that the item doesn't match the listing. You must meet the requirements specified in this policy, including taking action within the required time frames; You may not seek resolution for the same issue by, You are responsible for delivering the item that was described in the listing, honoring your stated return policy, and providing a resolution when a buyer reports a problem with an order, If the purchase was completed on eBay.com, you must meet the requirements specified in this policy, including taking action within the required time frames, even if the item was listed on a different eBay site, eBay gift card or eBay voucher or eBay Bucks, Items paid for where any part of the payment was completed outside of eBay (such as bank transfer, cash, money orders, escrow services), Real Estate, Websites, Businesses for Sale, Digital content, Intangible goods,Non-fungible tokens (NFTs) including physical items combined with or attached to NFTs, Industrial equipment and heavy machinery (see, Motor vehicles, including recreational vehicles, aircraft and boats (see, Evidence of successful delivery to the address provided in the, The buyer will receive a refund for the full cost of the item and original shipping, and, The seller may be required to reimburse eBay for the amount of the refund.
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